Made a trip from Ohio to purchase a used Murano that was listed in Cars.com. The vehicle had all the bells and whistles we were looking for at a fair price. Unfortunately, the vehicle did not have a panoramic sunroof but Zeigler listed it as including the sunroof. When we arrived and noticed the vehicle did not have a sunroof we decided against the purchase - it was a show-stopper for us. Zeigler quickly owned their mistake, sincerely apologized and made a commitment to lower the price and/or offer any vehicle on their lot at a discounted offer. The incorrect listing was an obvious error but we were very impressed with Zeigler's response to make the customer happy. We ended up not purchasing a vehicle but we were VERY satisfied with this dealership. P.S. - I noticed the listing was corrected the same day.
I just purchased another new F-150 from Kunes Ford. This is my 3rd new truck and 7th vehicle from them and they've been fantastic. My salesman, Bob Heath, will do whatever is possible to get you in the ride of your choice. Jesse in financing knows what he's doing. He explains everything and gets the paperwork done quickly. The service has been top drawer. I recommend them to everyone.
Everyone here was amazing! Jesus was so helpful getting us to where we wanted to be. The whole team went out of their way to make us feel welcome. It was a drive for us but totally worth it! I would recommend them to everyone!
Mark Sanders is the salesman to get. He seemed to be genuine in his concern for getting me the vehicle that I wanted. They didn't have my truck on the lot, and we talked price without seeing it. Mark said a small deposit would be required to have the truck transferred to Antioch. I wasn't in a rush and told them I would think about it. A day or two later, I get a call from Mark saying that they went and got the truck and it would be sitting in front for me to look over. Sure enough, I went there the next day and liked what I saw. It was as described. After a test drive and some final negotiations I had the deal put on paper. Of course it changed, but after a little more negotiations we were back on track. They were high on some of the add on extra add ons I wanted, but took no for an answer also. Watch your deal as a good buyer should, bring a calculator, make sure that you are talking out the door price and all is good with these guys. Get Mark if you can and have fun negotiating with Kevin. The Finance Manager was good to work with too.
Mark Sanders provided us with prompt and detailed answers to all our specific questions, He listened to us on our requirements and showed us many vehicles which met them! All personnel (Sales and service) answered many concerns we had promptly and with detailed answers. Our first vehicle purchase at this dealership was in 2007 and we maintained all our service with them. The staff in service are professionals in their profession and experts in their mechanical knowledge! We look forward to their service in the future with this new vehicle.
I was not expecting to leave with a 2019 but I did! I came in with an loan that was upside down the whole time. But Maria came and scooped from the lot in the front although I was hesitant, she was a breath of fresh air as a sales person. I came expecting a 2017 or 2018 and left with a fresh toy out of the box. Thank you Maria!
Needed to purchase a newer used car for my daughter. We had a very good purchase experience with our sales person Jason and the rest of the staff. No pressure and the pricing is below KBB. Hertz Car Sales in Crystal Lake is a new found gem for me. They will now be considered for any future car needs.
What used car three days later had no heat blowing out. Took car in they checked it said it was the thermostat it was.not. They gave me a loaner car and will call me when they find out what's wrong. They said all things would be covered under the warranty to get it working again. Waiting for phone call to say that it is done.
I’m in the middle of a chapter 7 bankruptcy and I have an open car loan. The apr rate was 19.25%! 450 a month car note. I was gonna keep my car because I didn’t want to give it back and have the hassle of trying to find a vehicle and not finding one in time. Well Kevin’s office from Howard sent me a flyer saying that I was preapproved and they could get me in a vehicle! Well I said this is a scam like all other places! It was not! I did the application, went in looked at vehicles.. found a few I liked.. drove them.. picked 1.. financed it and I’m out the door with a new Kia Sportage LX! And I’m happy as can be! Lower car note and lower apr! Did I mention my previous car was a Nissan Sentra? Yeah big upgrade!
I liked the car so much that I managed to deal with the buying process (it took me the hole day even though agreeing about the price wasn’t the issue)...
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