I had a 13-year-old car to trade (very sad; love that car) and cash to spend on a new used car. Matthew was excellent to work with after searching online, finding one I thought would work, confirming its availability and then finally arranging an appointment and test drive. I felt listened to, understood and absolutely valued as someone important to him that day and the dealership overall. The whole transaction was smooth ??? and I wasn't the only one. It seemed to me that day that all of the sales people and customers were having good experiences. They must be doing something right! I would recommend Matt and Shortline without hesitation.
I was impressed with the sales people's desire to be transparent and give me as much information as quickly as possible. They had the extremely competitive rates and were willing to explain everything. No hidden fees! thank you it was a pleasure working with you even though I decided to buy the car closer to home.
The dealership worked really hard at meeting my needs. Everyone was friendly, and overall made the experience an enjoyable process. I would recommend this dealership to anybody looking for a new or used car. Hanock did an excellent job.
I inquired about a car online. It had just came in so there was no pictures or information. Attila Immediately reached out and took the time to shoot a personal video of the car so I could have a virtual tour. We set an appointment the next day and his outstanding customer service didn't stop there. He let us take a test drive while he Worked out the numbers and evaluated my trade in. When you buy a Car usually you expect the price to keep going up, it in fact was the opposite in my experience. The price we originally expected actually ended up cheaper after they ran the final numbers. The fact they disclosed this and made the adjustment AFTER they knew I was willing to pay more was a very honorable thing. I complexity trust they put the customer first and never felt like they were trying to haggle or GET ME for the most they could. Overall it was Fast, trusting, and and great experience. I recommend going here for you next car!!!
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
From the moment you walk in to dealing with someone, it doesn???t feel like any ordinary dealer where a sales person jumps on you with hundreds of questions, it???s a great and welcoming atmosphere. Matt Sims worked with me for a new lease with the most professional and quick manner. I???ve had a few cars in my short lifetime and truly would recommend anyone to this dealer but to work solely with Matt! He went over and above to get me the best deal for my new Hyundai!
From the minute I stepped in the building I was welcomed by everyone. Attilla helped me find the perfect vehicle and also made sure I knew how to work all the features in the Tucson sport. The manager also introduced herself and let me know she was available anytime if I had any concerns or questions. Thank you Shortline team for all your help! Cheryl
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