Got an appointment next day to see about a burning smell with my car. Turned out to be a plastic grocery bag on my exhaust. Received an emergency call about my son in law while there. They were very helpful in rushing my car, so I could get to hospital. Will do all future car service with Hyundai of Kennesaw. Very professional and efficient.
Went in to look at a used suv. Carlos was great to work with. He did not have all the answers to my questions, but went to find the answers very quickly so help with my decision to buy the vehicle. Left that afternoon with a new to me suv that fit all my needs and at a great price. I only wish Hyundai made a true off road capable suv, so when the time comes I can take my business to them again.
Great job Carlos!
Aaron Townsend is Excellent and totally committed to Customer Service. He saw that I needed to get my car serviced and get to the hospital for my husband. He volunteered to do my service so I could make it to the hospital on time. I was very impressed and thankful‼️
Service is always excellent. Cathy is a great service advisory. Always follows up. She is personable, experienced and trustworthy. Five years working with this dealership and I???ve always been pleased.
My options were limited and they worked with the appropriate people to get the job done. I was not satisfied with my first option and I was given another choice that was to my satisfaction. They are very patient here at this dealership.
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
Our buying experience was easy and comprehensive at Hyundai of Cumming. Eric was knowledgeable, professional, and made both me and my husband feel comfortable with our decision. Since this was the third dealership of the day we were ready for someone to be upfront with us and that is exactly what we got. Thank you for the fabulous experience Hyundai of Cumming!
To be fair we were 45 min. late for the appointment but we notified the dealer we would be late. The person I had been dealing with on the phone and via email was not our salesperson. She apparently has a title of outside liaison but I was not told our sales person would be someone different. When we got there we waited 10 minutes til the salesperson was assigned to us and then another 10 minutes while he pulled one of the two car we wanted to test drive around. I then had to wait another 20 minutes for him to get the other car that I wanted my wife to test drive first. This part gets a little strange. Even though i specified at 2 pm that I wanted to drive the 2nd car at 5 pm and was told that was OK when they went to pull it around I was told after 20 minutes that the car was on it's way to auction and that a substitute costing 2k more was being provided to test drive. Luckily after the test drive my wife rejected that car and we looked as the 1st choice. Prior to driving it though we waited another 15 mins while the salesman went to fill it up. After that there was minimal 'grind' because i specified that I didn't want any. However, the financing took nearly 2 hr. to complete and both my wife and I have good or excellent credit scores. Pack your patience if you plan to shop here.
I bought a Genesis G90 for my wife and the experience lived up to the Genesis promise. The 2019 Genesis 90 meets and exceeds my exceptions. Thank you for making my wife happy.
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