Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
I just bought a car from Imperial Hyundai and I was very impressed with their customer service. They were very professional and the whole process was quick and easy. I would definitely recommend Imperial Hyundai.
Steve worked harder than any dealer we have worked with before. The staff was upfront and honest, but also willing to satisfy a customer when able.
As a new Hyundai buyer, we are excited to switch dealerships and work with fantastic people.
Thank you all for a great car buying experience.
Bought a new Santa Fe recently. All the folks are friendly and professional. My salesman Luis Andrade was attentive and I never felt forgotten. They found the vehicle I wanted at the price I wanted and Chris Gates did awesome in Luis??? absence as well. We had a little options mixup after the sale and the team took care of it without a problem. Great customer service for sure. Thanks folks!
My initial experience in purchasing a used vehicle [truck] was excellent. It was not a high pressure sale......which was refreshing. Considering the overall experience, every aspect was professional and fair.
I went in looking for a used crv and ended up buying a new one. The price for the used crv was very fair but for just a little more a month I got a brand new vehicle. No high pressure sales here. Very relaxed sales staff and very knowledgeable. I don't usually have good things to say about car dealers but I have to admit it was a pleasure to buy a car here. If you need sales help talk to Richard or Mary.
We had an amazing experience buying our new Honda Pilot at McGovern. Our salesman, Larry, was great. Super professional, easy and helpful. And everyone we interacted with was great as well. Not once did I feel like I was getting the classic grimy used care salesman treatment. From beginning to end it was an easy experience and to top it all off, we got free lunch for the whole family while it got its inspection sticker (apparently any servicing done gets you a free meal)! We will definitely be doing our service appointments here and if we buy another Honda, I would certainly come back to Larry at McGovern.
Nick the salesman spent a lot of time reviewing each feature and how to use it with us. He was very knowledgeable. He wasnt pushy, and you could tell he enjoys his job. We did our homework we were very happy with the price that we were able to purchase the car and warranty. We highly recommend this dealership. Ask for Nick he did an outstanding job. We purchased a 2018 honda crv ex.
When I arrived at work very early in the morning, I ran over a nail causing a flat tire. I had the car towed to the dealership (I did not have a spare) for repair. After the tow truck left, I called the dealership explaining the situation. They repaired the tire while I was at work. When I arrived to pick up my car, they had it already in the covered area for me. I quickly paid for the repairs and was on the road within a few minutes. The service was quick, professional and great.
Stopped by “without an appointment” to discuss a recently illuminated warning light on dash. They greeted me professionally, and then reviewed and corrected the MINOR problem without any charge.
I have had almost all of my service performed here over the last 4+ years and have never been disappointed.
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