I bought a Chevrolet Silverado 2500HD from here. When I went in to test drive it there was no hassle. Miss Heidi was great and politely handed me the key. I liked what I saw so I bought the truck. From start to finish, Miss Heidi was great and all smiles. In the process of buying the truck she told me to save some cash to go pay tax title and license in my own county. And she was right!
The price is right for the vehicle or even below price! If there is something wrong with the vehicle they'll fix it. Miss Heidi told me that they're philosophy is,"We want your vehicle to operate so well that you can trust that if your kids borrow it it's safe for them to make it home." That philosophy sold me on the truck. It's not like the big superstores that circle around like vultures when you're looking in the windows on a vehicle on the lot. Alot of companies have lost touch of that philosophy where the customers comes first, you definitely have that here!
My son is 15 and will be needing a vehicle next year and I will definitely look here first! Just stop in if you want a test drive and Heidi would be happy to help you out! HANDS DOWN THE BEST BUYING EXPERIENCE I'VE EVER HAD!!!
Have been a regular customer for the last 5 years or so now. I've bought parts, had services performed on 4 different Toyota vehicles, and even negotiated on a newer certified car (but didn't buy as the time wasn't right for me). So, mainly my positive experiences with this location relates to my service and parts counter experiences as I hadn't bought a vehicle from them, but I did go through the buying process with a salesman and it was ok- no pressure at all. They've done a few freebie services for me and even on occasion gave discounts on their parts for me and that puts them "tops" in my book!! Great job out there on Highway 1 guys and gals!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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