I had a great experience from beginning to end. My truck was completed in a few hours and the service rep called promptly to let me know. He let me know exactly what was done and when my next service was due.
Sales guy and finance guy seemed awesome when we arrived. We already had our financing from our local institution and they had a promise letter and told us to go ahead and come get the car. We live 4 hours away. When we arrived, they tried to sell us on everything under the sun. The only thing that I showed interest in was the extended warranty, but I'd already agreed to purchase one from my local institution that I thought offered more. Turns out it did when I called with some questions the following day. AutoNation did not was to give up on the sell of that warranty and there were some heated discussions between them and my banker. It wound up costing me more, but I bought the one from AutoNation with less benefits, but the car was for my daughter and I wanted to end the feud. So, if you choose your own financing, be sure to stand your ground when you get there. Was a great car though! At a great price!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Great car buying experience. My salesperson was fantastic, very helpful and made it so easy. everyone at the Hyundai house was great. i will definitely be a return customer. Thanks so much to everyone.
This 2018 Elantra is my 9th new car from Eckert since 2004. I have a 2016 Azera and needed a second airport car for approx next 20 months or so. I went to see about a used car but quickly realized a new car lease would be less expensive overall and less hassle with incentives...discounts and warranty etc. Stan Becker took care of all the details and deal was wrapped up and car delivered in short order..I have been a customer of Stan and his son Joe for all these years ans have sent several friends to them who were all extremely happy with their purchase. I use their service exclusively and find them to be friendly.. efficiant and fair with pricing. (Jimmy and Don). I have on rare occasions checked other dealers and always come back to Stan or Joe.
This was the quickest, painless experience. It was so hassle free. Mike P is awesome. I had gone to another dealership and they were very pushy and had me there 4 hours even when I told them I wasn't intrested after the first 2 hours we negotiated. With Eckert, I was in and out with car in 2 hours. I will definitely keep you guys in mind for my next purchase. I highly recommend Eckert.
The facility's are very nice, salesman is very helpful. Overall it's a great experience.
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