I went to buy a car and came 2 different time and was not able to connect with a sales person. Met Roosevelt Townsend omg this young assistance in making the process smooth was awesome. I am happy to have went back to carmax and got the best deal and excellent customer service.
Wow what an amazing car buying experience at Hertz Car Sales - Torrance with Tammy Watkins helping us buy 2 excellent condition and low mileage 2016 Toyota Camry's. Me and my family have been researching for the best car deals for months now and finally a place to buy cars without issues. We tried going the private seller route and even going to car dealerships around town, but it was a big waste of time since other dealers have high pressure sales and hidden charges such as dealership fees or accessory fees. Then we had the issue of private sellers not being upfront honest about their car's history or actual ownership of the car. Just to many obstacles getting a good deal with them private sellers and other dealerships. I finally heard about Hertz Car Sales through a youtube video of someone saying the pros and cons of buying through rental car companies and they mentioned Hertz Car Sales has the best deals you can find. We went to the Hertz Car Sales - Torrance website and found the cars we liked at a reasonable price below what other dealers and private parties are selling them for. Apparently Hertz sales their cars significantly cheaper than what Kelly Blue Book lists them as. The best thing I like about buying our cars here was that the prices are listed upfront and their is no haggling, no pressure, and no hidden fees. Plus the cars we bought come with a 12-month/12,000 Mile Limited Power Train Warranty. We went to Hertz Car Sales - Torrance 3 different days in order to purchase 2 cars from them. The first day we just drove onto the lot and started walking around looking at the cars and were greeted in a friendly manner by a Hertz Representative named by Tammy Watkins. She was very knowledgeable about the cars we were interested in and offered us to test drive the cars. We ended up test driving several cars that day and Tammy was very patient with us and did not pressure us at all. We told her we like the cars and would come back with a mechanic another day to test drive and inspect the cars. Then we came back on a 3rd day to finalize all the financial, DMV, and warranty paper work to purchase both cars. Overall I want to thank Tammy Watkins and the rest of the Hertz Car Sales - Torrance team that helped our family buy 2 cars in the same week. I had an amazing car buying experience and would definitely recommend others to check out their website or stop buy to browse big selection of cars on sale on their lot. Thank you so much Tammy.
Tammy Watkins - 310-995-5517
Hertz Car Sales Torrance
20555 Hawthorne Blvd
Torrance, CA 90503
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, firstname.lastname@example.org late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Did my inquiry online. Got a call in less than a minute from Phillip. Very professional and gave me options as far as the Camry I need. Ended up buying the SE which I got at a very aggressive price. DCH Toyota Torrance is a really chill dealership. Everyone is nice and I did not feel the pressure at all.
You're checked in and everything just seems to hum along. the real story is the attention paid to the vehicle. I had some intermittant noises I didn't know what to attribute to. Of course when I showed up to the dealer, it wouldn't make the same noise! But they were patient and careful, and based on my description, they finally heard what I had been talking about. What started out as a strange noise which caused concerns, ended up being a $350 repair job; they informed me it was covered by warranty :) Never taking my Nissan NV200 any place else. Way to go TEAM!
I saw my dream car in this dealership through cars.com and sent them a message. They responded in a timely manner and invited me for a test drive. Next week I drove all the way from San Diego and Obi remembered me and the car I wanted! He was busy when I arrived but he made sure I was taken care of and sent me to Sergio, who was great. He took his time with me and made me feel really comfortable with the purchase I was making. At no point did I feel pressured into buying this car.
I also really appreciated that they took care of all the financial things (they dealt with my bank to get me approved for the loan).
The car itself was even better than I'd hoped for, and came with a 12 month/12000 mile warranty. Absolutely nothing was wrong with it (other than some minor wear and tear). They do have a no haggling policy, which I was perfectly fine with because the price was already unbeatable.
Thank you Obi One & Sergio! Still can't believe that car is mine!
I don't usually leave reviews but I was beyond satisfied with Hertz Norwalk that I HAD to. This was my first time buying a car and before arroving i was nervous i wasnt going to leave with a car due to my credit, BUT everything was so amazing I thought it was too good to be true. My credit is horrible and they were actually able to work with me. When I say work with me I mean I was actually able to get the year/make/model for literally the monthly payments i was looking for and less than $2k down payment. Reggie was my sales associate and he was amazing and His supervisor amazing also was able to knock my monthly payments down twice. So yea they definitely work with you here and are very nice with great customer service. I highly suggest anyone trying to buy a car even with bad credit check out Hertz Norwalk . No Joke!
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