Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 6, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
Buying a car from here was the best experience I’ve ever had! I have been taken advantage of in the past, but from the moment I spoke to my salesman Kelvin it was different. This was the first time I felt like I wasn’t being taken advantage of and the whole process was fast, but without me feeling rushed or pressured! This place makes you feel like family and I respect and value that! Thank you so much Kelvin and Christina for being great people
My husband and I spent weeks shopping for a new used car for our daughter. We found the perfect Honda CRV and drove an hour away to Sunset Cars of Auburn to check it out. We were greeted right away by Sean who is a fantastic, non-pushy, very professional salesperson to deal with! We told him which car we were there to see and test drive. He got the car right away so we could check it out and take it for a test drive. It fit our needs perfectly and after a little negotiating we purchased the Honda. Its been three and a half months and we are still very happy with our purchase!
We would highly recommend Sunset Cars of Auburn to anyone in the market for a new used car.
Thank you to the staff at Sunset Cars of Auburn for making our car buying experience a wonderful one!!!
Tom & Lisa Telquist
Steve and Rob were very pleasant to work with. They were very helpful in trying to find the truck that we needed for our family. They gave us a fair trade on our trucks and we’ll definitely come back to Fugate in the future.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
This has been the easiest, most pleasant experience I have ever had purchasing a car. Lee Bontempo made every detail clear and easy to understand and was so very kind. I will recommend this dealership to all my friends and particularly recommend Lee for making the whole process smooth and pleasant. Thank you SO MUCH Lee!
Virginia Grover - a very happy customer
by Best Experience and The Best Salespeople from Bremerton, WA
January 1, 2015
Angela and Frank are awesome, friendly, helpful, and professional....Thank you guys for everything and working with me to get into a truck that fits my needs. When you go to Truck Town go see Angela Durbin and Frank Bennett
I never been through such a smooth process in purchasing a vehicle. I would like to thank Adrian, the car salesman, no pressure, no haggling. Adrian was straight up truthful, honest and knowledgeable on getting me the best car for my investment money. Also, I would like to thank Calvin the financial officer who worked endlessly to get the best possible low interest rate for me. I'm a loyal guy to people who treat me right. I'm definitely gonna come back here for my next car purchase. Thanks you Adrian and Calvin very much for your professionalism.
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
Rick and Lee were quite patient and worked with me on getting a great value on the car! Runs well and I'll definitely keep them in mind for the future
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