I was interested in a car at LCM. When I got there Barry gave me the key and a plate.
I asked him to figure out the total while I was test driving. When I came back I liked the car and the price, so I bought it. Couldn't have been easier.
I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
Just bought a used 2014 F150. The dealership sold me a truck for a fair price over the phone and held it for me for a couple of days until I was able to drive from Maryland to get it. The sales lady, Marie, and sales manager, Joe, were friendly and not pushy which I appreciated. The truck itself was in better condition than I expected.
It was wonderful to work with James and J.P. in the service department. I needed to have a recall taken care of and also had some warranty work done. Unfortunately the replacement part for my power steering pump was faulty and leaking. James was extremely understanding and helpful and even called me to offer a loaner car when he realized my car was not going to be ready by the weekend. Another perk is that they offer an Uber ride to and from the shop if needed if you live a reasonable distance from the shop. I would highly recommend the Colonial service department to any Hyundai owner. Thanks again James and J.P for excellent service!
Mike Wilkinson is the best salesperson EVER. This was the second time I worked with Mike. There were multiple issues on MY part, and Mike was extremely patient and supportive. The dealership was very accommodating. In the end, everything worked out and I love my vehicle!!!
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