Chris, the service rep who helped me went above and beyond anything I could have expected in orderfor me, a traveler from out of state to be able to continue my trip. My car was in need of a part he couldn't get right away and I needed it asap, he managed and he managed to get my car fixed ahead of his estimated schedule. The who experience made me wish they were my local Nissan Dealer. If I lived in the area they would be the dealer I'd go to every time I needed anything.
Everything was great! Everyone was super nice and very communicative (worked with Brad and Kevin) - very quick to answer any questions I had. I felt like the whole process was just so easy, and I never felt taken advantage of or felt like I was being talked into anything I didn't want to do.-
After bouncing around to several car dealers we almost didn't go to Fox. We were so disappointed with how we were treated at the other stores we just wanted to go home and shower. We drove through the Fox parking lot and had trouble finding an open spot so we parked on the side street on Aprill Dr. We started to walk the used car section when we were greeted by Jay who turned out to be the manager. We were actually kind of short with him because we assumed he was like the others. Boy were we wrong. Within a few minutes he had us telling him about the horrible day we had and actually got us laughing. He told us about a used Honda that he thought would be perfect. After looking at and driving the car, he showed us the service records, Carfax report and some comparison prices to other Honda's so we could see the deal we were getting. He was more then fair with the price but to put us at ease, he offered to shoot baskets with us for an extra discount. They have a basketball Arcade game in the showroom that was a blast and my daughter, who the car was for, took him for another $500 off the price of the car. I am pretty sure he let her win but she had fun. We bought it on the spot. Our only regret was not going to Fox first but it will be our only place we will go from now on. Great job by Jay and the Fox store in Ann Arbor. Its nice to know Good people do exist at car dealerships.
I visited the Thayer dealership at the invitation of Mike McCool.
Mike was cordial, prepared, friendly and did not pressure me.
My vehicle had too much negative equity to qualify for the bank to finance when added to the next vehicle but, Mike and the management staff tried their best to make it happen.
For someone with a more normal situation, I am sure that the outcome would have been win-win.
I received a follow-up letter from the dealer principal, thanking me for stopping in and offering to help in any way he could.
I feel very good about this dealership; their integrity and commitment to their customers.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.