Fernando was AMAZING, you can tell he truely loves his job and loves the customers. He took his TIME to help me choose a car I wanted and wasn’t too pushy. I drove over an hour to come here and would definitely come back!
From the moment I walked through the doorway, Wilkins was a dream come true. Ed Chwal got the pricing I wanted and the entire deal signed, sealed and delivered in a few short hours. Ed was nothing short of incredible. If I could give him alone five stars I would. He walked me through every step and made me feel extremely confident about my purchase. He not only showed me how to use each and every aspect of the interior, but also showed me how to maintain the exterior. Ed's knowledge of the vehicle and the process were astounding. I have never felt better about buying anything. He also went out of his way to secure an accessory that I really wanted. I was going to head to another dealership and go with another brand, but I chose Mazda because Ed showed me and convinced me that I was making the right decision with Mazda.
This is my second car from Wilkins Mazda and I???m very pleased. Never felt bullied or condescended to. Only issue was quite a long wait for the car to be cleaned after all the paperwork had been signed. However, I was given a snack and all the coffee and water I could possibly want. All in all, I???m sure I???ll be back!
I cannot recommend this dealer and Ken Kalan enough. I came in to have my car serviced and decided to browse since my lease would be up shortly. Ken came to check on me right away. We went on a test drive, where he explained everything and showed me some really cool new safety features my previous car didn???t have. I told him I wouldn???t be able to buy that day since I wanted my husband to see the car as well. He didn???t pressure me. He wasn???t rude. He was genuinely kind and said to just let him know when I wanted to come back. It was really refreshing actually. I returned a few days later and again Ken was right there and as helpful and kind as could be. The sales manager, also Ken, was equally helpful and just as kind and personable. It was late and they got us out as quickly as possible, definitely not rushing us we were the ones who were tired and hungry. I came back the following day to pick up my car and it was beautifully cleaned inside and out. Ken gave me a bumper to bumper tour and explained even more of the features. It was easily the best car buying experience I???ve had. I never felt pressured, they were straightforward and honest. I will definitely be going back to Wilkins Mazda and seeing Ken when this lease is up.
My sales consultant Tim Albertson was great to work with from start to finish. He helped me find a car I am extremely happy with. Most importantly I did not feel pressured into my car purchase which helped make the entire process less stressful and very enjoyable.
Each personI worked with took their time to explain everything in detail and answered my questions. They were all very helpful, and the salesman worked with me to make sure I got exactly what I wanted & needed.
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
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