Chris, the service rep who helped me went above and beyond anything I could have expected in orderfor me, a traveler from out of state to be able to continue my trip. My car was in need of a part he couldn't get right away and I needed it asap, he managed and he managed to get my car fixed ahead of his estimated schedule. The who experience made me wish they were my local Nissan Dealer. If I lived in the area they would be the dealer I'd go to every time I needed anything.
Everything was great! Everyone was super nice and very communicative (worked with Brad and Kevin) - very quick to answer any questions I had. I felt like the whole process was just so easy, and I never felt taken advantage of or felt like I was being talked into anything I didn't want to do.-
After bouncing around to several car dealers we almost didn't go to Fox. We were so disappointed with how we were treated at the other stores we just wanted to go home and shower. We drove through the Fox parking lot and had trouble finding an open spot so we parked on the side street on Aprill Dr. We started to walk the used car section when we were greeted by Jay who turned out to be the manager. We were actually kind of short with him because we assumed he was like the others. Boy were we wrong. Within a few minutes he had us telling him about the horrible day we had and actually got us laughing. He told us about a used Honda that he thought would be perfect. After looking at and driving the car, he showed us the service records, Carfax report and some comparison prices to other Honda's so we could see the deal we were getting. He was more then fair with the price but to put us at ease, he offered to shoot baskets with us for an extra discount. They have a basketball Arcade game in the showroom that was a blast and my daughter, who the car was for, took him for another $500 off the price of the car. I am pretty sure he let her win but she had fun. We bought it on the spot. Our only regret was not going to Fox first but it will be our only place we will go from now on. Great job by Jay and the Fox store in Ann Arbor. Its nice to know Good people do exist at car dealerships.
I visited the Thayer dealership at the invitation of Mike McCool.
Mike was cordial, prepared, friendly and did not pressure me.
My vehicle had too much negative equity to qualify for the bank to finance when added to the next vehicle but, Mike and the management staff tried their best to make it happen.
For someone with a more normal situation, I am sure that the outcome would have been win-win.
I received a follow-up letter from the dealer principal, thanking me for stopping in and offering to help in any way he could.
I feel very good about this dealership; their integrity and commitment to their customers.
Recently purchased a Hyundai Tucson Limited and worked with salesmen Jeff and Derek. They both did a great job in providing us an easy purchase experience, answered all of our questions and researched those they could not and got back to us with an answer.
Glassman is such a great dealership to work with. I have bought/leased cars from them since 2013. I recently worked with Gary Sharp who made the process so easy. He was knowledgeable, friendly, and patient while I took my time making choices. Everyone who I met in the showroom was friendly and professional. I highly recommend this dealership.
I purchased a used 2005 Hyundai from Glassman used car dealership for my granddaughter. It seemed to have been one of Michigan's hardest hit snow days.
I was having a miner problem with my car and had it serviced on this day, which did not take long.
I stopped in at their used car dealership on my way out to inquire about a 2005 Hyundai Santa Fe. The first thing I noticed was the cleanliness of the place. The second thing that I noticed was the friendliness of all the employees.
My salesman, Rich McLeuan was very helpful. His kindness, patience, and understanding was very much appreciated. He made me feel comfortable and was thorough. Whenever I decide to purchase another used car from Glassman Automotive, I would like to have Rich McLeuan to help me.
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