Excellent service from John and the rest of the staff.
by hyundai from DealerRater.com
December 4, 2018
My car was serviced in the amount of time promised. John was clear and thorough in his descriptions of the service. Sometimes in the past I have felt mechanics/car dealers were too pushy or condescending and I felt the opposite here. John explained everything and I felt he was trustworthy. I like the waiting room and got a lot of work done while waiting for my car. I even enjoyed a cup of good coffee. The vibe was pleasant and I could tell the people who work at this location are happy. Good job!
Dealt with Brian Sobel through Car Pros referral. This went very well. We worked out a price for what I needed and it was an honest firm deal. No games. Was in and out in an hour. Appreciate the honesty and integrety. And the appreciation on me as a customer
We live in San Diego but test drove a Hyundai Tucson at Keyes Hyundai in Van Nuys with Bobby Hooker while visiting family. Pre-Owned, low mileage, clean, decent price. Liked the ride. We went back home. Saw on Keyes website they reduced the price $3000. So we expressed our interest via email and negotiated what we considered a fair price with Matthew Ahroni in Internet Sales. He agreed to hold the vehicle for us (with a down payment) until Thanksgiving, as we would be back up in LA. We appreciated that. The purchasing experience with Matthew and Steve Chung in financing was pretty easy. There was no pressure or surprises regarding add ons or price hikes. The price was the price. We financed through Hyundai as Steve beat the credit union loan rate we were going to use for the same term. The whole process took a couple of hours and I drove our nice, clean 2015 Tucson off the lot. Overall, a good experience with Keyes Hyundai.
Bobby was great to work with. He was very helpful in explaining all the "ins-and-outs" of the difficult process of buying a car. I was out the door with a brand new car in under 2-hours. Bobby was very personable and can't wait to buy my next car from him. I was able to work with Brian in Management as well. He made sure I got the deal that was right for me and "looked out for the customer" throughout the entire process. Very happy I decided to go to Keyes Hyundai to purchase my car.
LEASED AND BOUGHT #5 CARS FROM KEYS MISSION HILLS HYUNDAI. A JOURNEY WITH EXCELLENT CUSTOMER SERVICE. NO HARD SELLING
THE SALES TEAM IS SUGNATURE DEFINED.INVIROMENT COMFORTABLE. LOOKING FOR A NICE FRIENDLY PLACE kEYS MISSION HILLS HYUNDAI IS THR PLACE.
Great place for car service, I have been there twice. Both times they honored my appointment times, and had the car finished before promised time. This is always a great asset for their customers. The waiting area is always clean, comfortable and well stocked with complimentary drinks. My car is relatively new, but as service is needed I will return to this Dealer.
buying a new/used car these days is never easy. The dealerships I have been to before were very pushy and always saw me as just " another buck", but not at this one. They made me feel welcomed the moment I walked in, from Kaitlyn greeting me and tending to my every need, to finishing up buying my brand new sonata. I would definitely come back to this dealership with my son.
This is my fifth year and third car with this dealer ship and never been more satisfied. I barley write reviews but this place and this salesman deserves it.shane man thank you for always helping us in a best way you could.
Good Internet service team. Had a nice discussion with Susan and met with her teammate Adrianna. We were welcome and had a nice test drive with a 2015 Elantra. The only thing we didn't like is when we were tried to be pushed (by the sales manager guy) into a decision of buying right away but good thing we insisted.
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