Everything and everyone at this dealership was awesome, I never felt like I was being pressured or forced to make a decision. They were very patient with me, and even when I got back to the finance department there were no tricks up their sleeve???s or hidden costs, perfect car buying experience definitely going to be my first stop next time I need a vehicle
We have purchased through a few dealerships. Our experience at Hyundai of Cool Springs was excellent. Sim Thomas is an exceptional person to work with. He is not a high pressure sales representative, but listened to what we needed, and worked on putting a deal together. He followed up to make sure everything was going ok. We would highly recommend Sim, and if we need to purchase a car in the future, Sim would be the first person we would go see.
Having to replace my wonderful car after it was totaled was a sad experience for me but the great guys at Hyundai of Cool Springs made me feel better and introduced me to my new fully loaded Elantra. "Loni". Sim Thomas was patient and full of helpful information about my new car and I definitely recommend a Hyundai AND nobody better to get it from than the Cool Springs team!!
I purchased my sonata from Sim Thomas who was very helpful and professional while dealing with me. Everyone there was very friendly. I did not realze till i got home though that my car did not have heated seats which i really wanted other than that i love the car.
I???ve been through a few dealerships in my past and purchased new vehicles at a number of them. My experience at Hyundai of Cool Springs was certainly the smoothest I???ve had yet! No haggling on prices, everything was explained clearly, and the employees were genuinely invested in selling their product. Sim did a great job getting me into the car I was looking at and even went through the time to explain all of the features after my purchase. I would highly recommend this dealer to anyone looking to purchase a new Hyundai or other pre-owned vehicle!
Efficient - was able to drive out with a new Tucson in 1 day
by Suz2018 from DealerRater.com
September 0, 2018
Sim Thomas is not the typical high pressure sales representative. Instead he was focused on what I wanted & needed. Sim is excellent in teaching how to use the new technical features. He also follows up to make sure everything is going okay. I highly recommend Sim. I???m also expecting a great service experience.
I have now bought two vehicles from Hyundai of Cool Springs, the first a Veloster and this time, a Kona.. This is not your typical car dealership! Every person I have come in contact with, from the salesperson who sold me the cars to the manager who approved the deals to the finance manager and the service department - everyone has been a pleasure to work with. Very out of the ordinary for a car dealership. Oscar Benavides was my salesperson with both purchases and is truly a perfect salesman and represents the dealership admirably. Even when I traded in the Veloster for my most recent purchase, they offered exactly what Kelly Blue Book stated was reasonable even from the start of the negotiation. That is true integrity - no low balling for the initial offer. I felt 100% comfortable from the start which I have never felt before with other dealerships.
I am totally blown away with this dealership, Cory Simpson was outstanding, friendly, no pressure and caring through the process, he even did the finance part. The Manager/Owner Frank came out several times to make sure everything was going well. I have been to many dealerships in Franklin TN- I bought my 2008 Volvo in Franklin TN and never once did I see an Owner come out to talk to a customer. That says a lot about a company in my opinion. This is the best dealership in Franklin TN, no where else is a better place to shop.
We had the best experience ever at Hyundai of C.S.
by Mark and Dana West from Nashville, Tennessee
September 6, 2018
After doing a lot of shopping for a good used car, we found the perfect one for us at Hyundai of Cool Springs. Craig Francis (the sales professional who worked with us) was attentive, focused on our needs and handled everything professionally but with a real human touch. The entire staff was accommodating and very friendly, Mark the financing guru was great and very proficient...even though we were buying a used vehicle we were treated like royalty. It was a great experience and we will be back for our future car needs. Great job Hyundai of Cool Springs!
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