Super happy with the buying experience at Hiley. Worked with Sonja and she went above and beyond to make us satisfied customers. She listened to everything that we requested and followed through. Got an awesome deal on the car we purchased.
I came in for an oil change but also wanted to have the tires checked. Nick was the Service Representative that assisted me - I'd never seen him before and I've been coming to this dealership for many years. About twenty minutes later, Nick advised me that the oil change as well as other inspections and services were completed. He also advised me that my tires were wearing on the insides and that a four wheel alignment was needed to correct the issue. I was so impressed at how well he explained, in detail what the problem was. Normally I wouldn't have accepted this advice, but I was convinced that he knew what he was talking about, and asked him to proceed with the repair. In addition to thoroughly knowing his job, Nick was exceptionally professional. I was so impressed, I made a point to tell the General Manager of my experience before I left. Thank you and great job Nick!
Kevin Taylor did excellent sales work with us, his efforts to give us the best car buying experience were very appreciated! After the sale, I had a question about something and could not get through to anyone at the dealership on multiple occasions. Kevin's extension didn't work, the sales department didn't answer their extension on no less that six occasions, and the automated voice prompts to reach the operator were met with a never ending looped recording of "that is not a valid extension". I finally got through to someone in Service who routed me to Finance, where Albert was extremely helpful. Your people are great, but your phone system was seriously broken from September 12-21, 2018.
I have a leased G90 and had some problems that I felt needed attention, I had talked to the service manager prior to coming in, was meet at the entrance with a warm welcome, was told the time it would possibly take, one of the problems was fixed before I left, wasn't really a problem. I was told it might take 3 days but they got on it right away and it was ready that evening around 5 pm was very pleased, very warm atmosphere. Even the receptionist were pleasing to work with. Thank you for such a pleasant experience. Tommy Mays
I had a wonderful experience at AutoNation Hyundai.
The staff and GM are very friendly. The new car buying experience was very easy. All financials and warranty options were fully explained and my questions were answered in detail.
I was offered a very good deal on my new Hyundai and received a "more than expected" offer on my trade.
Just bought a 2018 Hyundai Elantra. I worked with Mo via email to settle on a price..great price...less than TrueCar pricing. We were greeted very promptly and test drove the car and purchased all within 3 hours. No pressure from finance person on all the extras. I highly recommend this dealership from a buying experience.
AutoNation Collision Center is nothing short of outstanding in customer service, quality of repairs, updates, and overall professionalism. I have recommended them to others and they have attested the same.
The customer service was exceptional. I had my headlights changed to non-factory because I was not able to see well at night with the low beam factory lights. I will have to wait until it's dark before I will no if I'm satisfied with my new lights but overall I'm very satisfied with today's service.
The service agent was was very courteous, friendly and focused during the initial write-up. He accepted the coupon that I had received in the mailbox and eagerly applied it to the service ticket. I really appreciated this outstanding help.
Thanks to Austin for making sure my vehicle was fixed and ready for Thanksgiving travel! Austin stayed in contact and even got us a loaner to use just in case. Wonderful job.
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