I've always had exemplary service and all work that needs to be done or that was done explained in detail. Comfortable waiting area, a couple of quiet workstations, free WiFi, and nice refreshments make waiting for my vehicle a breeze!
I worked with Rex Hooper with my purchase. He was fabulous! Very knowledgeable. Showed me everything I needed to know about the Hyundai Sonata. Also finance guy Matt Schultz was terrific! Was very clear with the financial details. Also spoke with Jim Wagner the Sales Manager. He was terrific as well. Very helpful and personable. Which I really liked. Kudos Zimbrick! Great staffing!
I brought our 2016 Hyundai Sante Fe Sport in for its initial servicing. The customer service was top notch and I only had to wait about 30 minutes. I received a coupon for a car wash, because it was "under 20 degrees" and I learned that washing a car in such low temperatures can sometimes result in the door seals to freeze shut (if water remains), causing damage when opening the doors. It made sense, but noone ever told me that before. So good service AND useful education at the same time! And, we LOVE our Hyundai!! Even our 22 year old engineering son has exclaimed about the careful thought behind every feature.
The customer service is awesome, but Hyundai itself is making me very mad. The person I am working with is going an awesome job no complaints there. Why did I say Hyundai is making me mad you ask? This is why, my car has been sitting at the service department longer than I've owned my car. The only reason for that is because I am always waiting for parts. I have owned my car for a little over two months now, and my car has been at the service department for more than a month. On top of that, it is a brand new car, I should not be having problems with it already. I owned a 2004 Elentra for 11 years and never had a problem with. Now, I owned a 2016 Hybrid Sonata and I had more problems with it in two months than I ever did in the 11 years I owned the Elentra. I regret my purchase every day.
I brought in my 2007 Sante Fe for an oil change and recall check. Because it is an older car with over 120,000 miles, it has some identified issues. Since it would be prohibitive in cost to fix everything that needs it all at once, I appreciated the willingness of Rob Capener to work with me in deciding which issues affected my safety that could be fixed during this appointment.
I purchased a vehicle from another dealership in town to find that the tires were worn when they told me they were new. Zimbrick has new tires on their vehicles! Tim was honest and helpful. I like my new sporty ride! I was impressed when a loaner was provided to me as the financing needed to be scheduled for the following day. That was very helpful. Thank you.
We are very pleased with Zimbrick Eastside Dealership. The sales staff was tuned in to our requirements and worked to get us the vehicle we were looking to purchase. Thank you to Ed, Darren, and Nick. We had a great experience!
We had the pleasure of working with Darren Anderson on the purchase of our new vehicle. He was pleasant to work with, courteous and very knowledgeable. We felt we got a fair deal and he went out of his way to make us comfortable with our purchase. He spent a lot of time and patience explaining all the new technologies in the new vehicle and said he would help us with any future questions or concerns. He made it a very pleasant experience and we would highly recommend him.
I really wasn't quite ready to part with my 2006 Tucson but I rec'd a letter from Alicia saying they were looking for vehicles like mine so I thought why not look...no harm in looking right? I loved my Tucson so I knew I wanted to purchase another in the future. Alicia ,Alex and Casey worked together to give me what I needed to purchase a 2015 Hyundai Tucson! They actually made buying a car fun. Great working with everyone at Zimbrick Hyundai West! Thank you and I love my new Tucson... and thanks for luring me in! :)
My overall buying experience was great. My salesperson, Darren Anderson, reached out to me unsolicited, to ask if I would like to trade in my old vehicle - I had been considering doing this but just hadn't taken the time to do it... Upon bringing in my vehicle, I received a much, much better trade in offer than from other dealerships in the area, as I did seek other quotes. No one came close to the offer Darren and Zimbrick Hyundai Eastside put together. Darren was very patient with me as I considered all of my options and ultimately went back to the drawing board to help find me the vehicle that had what I was looking for, but didn't have what I felt I didn't need. He followed up throughout the process and was flexible with taking my calls and fielding my questions. I appreciate the hard work he put into the overall experience.
I've never had a new car and I'm so excited to have my new 2018 Hyundai Sonata and John at Zimbrick made it easy and seamless from start to finish. He was awesome and I highly reccomend him to anybody in the market for a new or used car.
Thanks Darren and Zimbrick Eastside! Darren was very professional and friendly and was great every step of the way. Thanks for making the experience fun and easy!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.