The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
Kind, courteous, and straight forward. Rockland gave me the bottom line price, as well as the best price, from the very first inquiry over the phone with Trish, with absolutely no surprises when I walked in the door. And, it was by far the best price available, after lots of shopping around. Jeff and Fausto were wonderful, especially for my first car buying experience. Couldn't be happier with Rockland Hyundai.
I had the pleasure of working with Orlando Clarke yesterday. I wasn't sure as to what direction I was leaning towards debating between a sedan or an Suv. He was very patient with me and providing me with the best advice possible. Not only did he help me to find the perfect vehicle possible to fit my everyday needs he was also very informative and knowledgeable. I am a very proud Hyundai owner and I will refer all of my friends and family to this dealership. The entire staff from managers to finance is very friendly and so polite. Thank u Orlando u are truly amazing.
I stepped in to the store and was greeted by a young man named Aaron Moreno. I was inquiring about renewing my lease or trading it in. When he was unsure he asked his manager Tristan George who was also just as friendly and helpful. I am seriously considering ending my lease with the Tucsan and starting a fresh one very soon but when I do I will be doing it from this location which was immensely better over all then my initial Hyundai location. I would absolutely recommend Aaron & Tristan to any other person looking for a speedy, reliable & friendly location. Definitely treated as tho they had your best interest at heart and not just their pocket.
Purchased new Sonata with the help of Ryan DeBonis. Great job at helping me to narrow down what I wanted and I drove away with my new car the same day! I highly recommend Ryan, he had a great mix of patience and energy. Fantastic experience!
We stopped in just to get a feel for the Kona and ended up leasing one on the spot. Our salesperson, Stephen, was friendly, helpful, and really answered all of our questions. Most importantly we feel that we got a great deal on a car with the features we were looking for. It is easy to drive and really comfortable. I would recommend it to anyone looking for a small SUV.
This review is long over due. I leased a hynduaii Tucson from this dealership in August. Brian was the salesman who I dealt with directly and ultimately why I decided to lease through them. Service was great. No high pressure sales tactics. Straight forward conversation that was honest about what they could offer. After lease was complete he also gave direct contact info and chased on any pending docs or registrations. Was a very good experience and I???d recommend this dealership and Brian to anyone interested in a Hyundaii. will def be using Brian for any vehicles in the future.
Iggi has proven to be a pleasure to work with in getting me into a new lease and the exact car I had in mind. Will continue to recommend Iggi and Paramus Hyundai to my friends and colleagues. Igg makes the car leasing process a cinch and helped to get me to the payment point I needed. Will continue to do business here.
The service Department experience is always top notch! I dropped my Genesis off early for an oil change, bulb replacement, and multi-point checkup. Got a call a couple of hours later that it was ready and picked up car in the afternoon. Always a seamless process! thank you Ralph, Dimitri, and the entire crew!
Shopping for a car to best fit you can be a stressful process. I am glad to say I am finally able to change my view on car shopping. Ricky was honest and informative from the start. He took his time to answer all of my questions and also provided additional information. I would recommend this dealership to family, friends and colleagues.
This is the third Audi we've purchased. From the moment we sat down with Janet I felt assured we were going to be able to seal a deal. She listened to our needs, prior experience with other sales staff and explained everything. We were so satisfied with Janet that we did something we have never done before. We purchased and had our car delivered within 4 days. She not only explained how everything works in the car but followed up with us later to see if we needed any other assistance and told us to call anytime we needed anything.
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