Excellent customer service best car dealer in Rochester I will recommend these car dealer to everyone I walk in and walked out with a car same day they know what they doing the management is very professional
Everyone at Hertz was extremely friendly and low pressure. Bob McClean was my salesperson and he was very helpful throughout the process and answered all of my questions. The sales manager made a point to introduce himself and remind me that there was no pressure to buy.
There was no negotiation process; the car was already below the Kelly Blue Book average price. It was also a couple hundred cheaper than what they had listed online. I believe this is intentional because they have such a high volume of used rental cars they are trying to offload. I've had the car for a few months and haven't had any problems whatsoever.
The other dealers I had gone to previously had offered similar cars for several thousand dollars more and their salespeople were always trying to talk me into paying more than I wanted. Hertz was the complete opposite. The whole process was easy and low pressure. I highly recommend them to anyone looking for a used car.
I recently purchased a car from Karl, who was just an absolute pleasure to work with. Friendly, knowledgeable, helpful, genuine- he made the entire process simple, easy, and truly enjoyable. Can't recommend him enough, as well as the other employees- the financial team was excellent, and it was overall the best experience I could have asked for!!
The car I wanted to look at was readily available, and they had a couple additional cars in the price range to look at as well. I ended up not buying from them, and they did not try any high pressure tactics to try to change my mind. They thanked me for looking and gave me a card in case I changed my mind.
A breeze to search thru there website to find the perfect vehicle that won't bore you six months into the loan . Amazing vehicles at great prices ...where else but Hertz WEBSTER... I will definitely be back !!!!
I had a great experience working with Karl. He let me test drive a few cars/change my mind on a few cars, and was very patient and helpful during the whole process. He got the insurance taken care of for me so when I came in to buy all I had to do was sign the paperwork. Pretty low pressure sale overall. I bought a beautiful 2015 VW Passat that I love so far. I would absolutely recommend this dealership to people in the Rochester area.
Hats off to Bobby McMullen and Vissan Nissan for the great turn around in getting my vehicle. I love it very much. Been doing business with Bobby and Vission Nissan for years. Great customer service. Bobby looked out for the way I travel and its a smooth ride and handles the road very well! You all especially Bobby Mcmullen will always get business. I will refer anyone I know looking for a new /used vehicle to VISSAN NISSAN.
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
The staff was inviting and friendly. The inventory was priced fairly and competitively. The staff worked to meet my financial needs and exceeded expectations. I would recommend this dealership to my friends and family without hesitation.
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
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