I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
AutoNation claims not to negotiate, they will a little bit. Their original quote sheet that they came up with was a no non-sense quote sheet, nothing hidden and showed all fees necessary to complete the lease which I really appreciated. It was still just a bit too expensive so I countered with exactly what I was willing to pay and after a little bit of non-confrontational back and forth, we agreed on the price of a lease for a Nissan Rogue. They helped me figure out how to get every possible discount on this car (college grad, how to use my Nissan One to One Rewards) and that got the price down to even less that I was willing to pay. They answered all questions from the finance, returning my current lease early and were very respectful.
I was interested in the Rogue and Rogue Sport and the salesman was able to figure out that the Rogue would meet my needs perfectly and he hustled to get the car from the lot so we didn't have to wait all day, he didn't try to up sell me on a trim level that I couldn't afford which I really appreciated.
The only negatives were that the showroom was not the nicest but when they are able to speed up the process, I don't care about not having recliners and refreshments. We spent most of the time there figuring out how to get Apple Car play work and figuring out how to get all of my documentation for Nissan's One to One Discount and College Discount to be applied properly.
Recently bought a car through Tempe Jeep and had and extraordinary customer service with salesman Jerry! He was very helpful and I was happy with the customer service throughout my buy. Sterling was every thorough with the financing process. I appreciate the help, I’m looking forward for future purchases.
A BIG shoutout to Jerry Alvarez! Jerry was well willing to work with my budget. The pricing was extremely competitive & they were very flexible. The whole team, including the (Finance) department at Chrysler Jeep Dodge Kia, made the experience pleasant & quick. I definitely recommend them for your Jeep purchase. . BTW: Love the Velvet Red Pearl-Coat Exterior Paint!!
ABSOLUTELY PERFECT!!!!BEST ever service when buying a car
by Tapinfeet from DealerRater.com
December 4, 2018
Jorge was more friendly and kmore knowledgeable than ANY car dealer EVER. He moved the process along quickly but with lots of FUN and information. I would ABSOLUTELY refer him and the dealership to all my friends. THANK YOU JORGE FOR BEING SOA GREAT. kEEP UP THE GOOD WORK AND ATTITUDE AND ALSO THE OTHER MEMBERS OF THE STAPP AT cHAPMAN ON BELL RD.
Overall I was dreading going to the dealership, but surprisingly when I got there I was greeted by a Sales Manager named Adrian. He introduced me to his Sales Associate Julian who took great care of me. I can tell you that over all they made it a pleasant experience for me and got me into the vehicle I wanted for a price that was exceptional. I highly recommend you asking for them when you walk into Bell Honda if you want a good experience.
Loved Patrick he was wonderful. Narrowed down to what we wanted and the price extended was same dealer discount as one on line. Asked if we bought 2 cars (one used but still a total of 65 or so K) if better deal. Answer was no. Got finance offer of 9.8. Asked for better. Came back after running our credit w offer of 4.9.still Not great. We have excellent credit. Enter finance manager. Basically asked what he could do for us. Pretty clear we wanted better finance rate. Attitude of him was just brutal. Patronizing and rude. Unfortunately after 5 min of dealing w him we left the dealership w a sour taste and a disappointed daughter. Felt badly for Patrick as he was fantastic.
Very satisfied with my buying experience. After much research Equity Auto by far had the best prices and did not pressure me. They also had a lot of inventory. Would highly recommend that you check out this dealer.
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