I wanna especially thank my Salesman Alonzo, Kenneth used car Sales Manager, Patrick General manager, Ryan the GSM, Timothy Hutchinson service, and Julia in service for the foot work they put in for my situation. Thank you thank you thank you!! You all have been a great deal of help...although it took a great deal of patience you all still came thru for me.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Kevin Taylor did excellent sales work with us, his efforts to give us the best car buying experience were very appreciated! After the sale, I had a question about something and could not get through to anyone at the dealership on multiple occasions. Kevin's extension didn't work, the sales department didn't answer their extension on no less that six occasions, and the automated voice prompts to reach the operator were met with a never ending looped recording of "that is not a valid extension". I finally got through to someone in Service who routed me to Finance, where Albert was extremely helpful. Your people are great, but your phone system was seriously broken from September 12-21, 2018.
I have a leased G90 and had some problems that I felt needed attention, I had talked to the service manager prior to coming in, was meet at the entrance with a warm welcome, was told the time it would possibly take, one of the problems was fixed before I left, wasn't really a problem. I was told it might take 3 days but they got on it right away and it was ready that evening around 5 pm was very pleased, very warm atmosphere. Even the receptionist were pleasing to work with. Thank you for such a pleasant experience. Tommy Mays
I had a wonderful experience at AutoNation Hyundai.
The staff and GM are very friendly. The new car buying experience was very easy. All financials and warranty options were fully explained and my questions were answered in detail.
I was offered a very good deal on my new Hyundai and received a "more than expected" offer on my trade.
Just bought a 2018 Hyundai Elantra. I worked with Mo via email to settle on a price..great price...less than TrueCar pricing. We were greeted very promptly and test drove the car and purchased all within 3 hours. No pressure from finance person on all the extras. I highly recommend this dealership from a buying experience.
I had a great experience at Driver's Select this past Saturday. I worked with Charles McCormick and I couldn't recommend him enough! He was very personable and knowledgeable about each vehicle. I felt like I could trust Charles and that he truly had my best interest at heart. If you're looking for a car, go to Driver's Select and see Charles!
Just completed another excellent service visit. While there are some new faces, the level of service and commitment to the customer continue. Welcome to Service Advisor John, and another big thank you to Selby Fuller and his parts and maintenance team!
I loved the fact that Jaycee was persistent in getting me in there and getting me approved! I let her know I wasn't leaving until I got my Genesis! She made sure I left with a smile on my face and I was super satisfied! Thank you all ! Ask for Jaycee!
Hailey and Jaycee were very friendly and helpful. Hailey was in training, and Jaycee was assisting her. Jaycee was patient and showed she was concerned we made at deal we were please with. We owned a Sante Fe previously, and knew that was probably what we desired to purchase this time as well.
I would recommend Jaycee (and Hailey) if you shop in Rockwall.
Yall... Normally I absolutely hate car buying but this was a wonderful experience. I had a lady named Jaycee who helped me and she was the sweetest thing through the whole process. I would highly recommend her. She was thorough and knew how bad I wanted to get home to my kids so she sped the process up. I have had horrible experience with other dealerships and have gone back and forth several times and it makes the process horrible. I will definitely be going back to purchase another vehicle from them!
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