Ms. Deibler, was our sales person when we bought a new 2019 Hyundai Santa Fe. She was an amazing, professional, courteous amazing sales person to work with. I have bought several cars brand new and have never had such an enjoyable, painless experience as I had with Ms. Deibler purchasing this vehicle. We, my wife and I were waiting to be helped as othe sales reps passed us by, Ms. Diebler politely and kindly asked if she could help us and from that introduction took care of us every step of the way, through the car buying process, which can tend to be a tedious and daunting process. Ms. Deibler made the process very pleasaurable, not only pleasurable but pretty expediant. Most car sales I have experienced take about four hours, this took only two. Kudus to Ms. Deibler for her can do attitude and above and beyond unwavering comment to customer service. We couldnt be more thrilled with our purchase or buying experince at Fitzmall with Ms. Molly Deibler
Visiting from out of state we were panicked when our door handle came off of our 2013 explorer. Cary in service was polite, professional, knowledgeable and went above and beyond to help us.
We owe a huge thanks to Cary!
Just picked up my new Raptor this afternoon. Ordered it on 5/8, build on 6/11 and delivered today. I can't say enough good things about Eric, Kirk and Will, my sales rep. They called this morning to tell me it was in, so took a ride up just to look at it. To my surprise, Eric, the sales manager asked if I could stick around and they would put a rush on and get it ready. There's no question about my answer. Once the paperwork was done, Will started showing me all the Electronics on this thing, it's like being in the cockpit of a plane. Once again a Big THANK YOU to everyone. And the price was better then any other dealer around.
I had the pleasure of working with Ibrahim when purchasing my 2019 Tucson. Ibrahim was extremely personable and thorough throughout the entire process. This was my first time buying a car of my own and Ibrahim made the process as stress free as possible. My father and I never felt rushed or pressured, not to mention we were able to get a great deal compared to other dealers in the area. I would highly recommend Ibrahim and Heritage Hyundai Towson to anyone in the market for a Hyundai vehicle.
Jack was great and helped us with all our buying needs. Explained everything in an orderly and professional manner. Did not force you to buy, but also suggested possible alternatives based on our specific needs.
Mr. Ibrahim Kassim, thank you very, very much for all that you have done. I absolutely recommend Mr. Kassim to anyone who's looking for answers or for buying a new car. On two separate occasions, within a span of a few months, Mr. Kassim was always sincere in listening to all of my questions and he truly sought what was in my best interest. Thank you, sir! -Mr. Kim
Stan is the Man, the best car buying experience so far. I got a great deal on new Hyundai Sonata thanks to my salesman Stan. Absolutely pressurlees experience, which was a surprisingly great tactic for a car salesman. He just made me feel like an old friend and that was enough for me to know that I will have a good experience this time after many years of unpleasant car purchases. Thanks you, Stan.
From the time I walked in the door to the time I drove away with my new vehicle for my daughter I was treated with VIP service. The atmosphere was family oriented. Everyone was friendly, thanked me for my service and made my daughter feel like a princes. Ibrahim was extremely professional and knowledgeable with the Hyundai Elantra. Ibrahim showed my daughter and I how intuitive the capabilities in the car were and made set up easy.
I was thrilled from the moment I got there but with my stubborn self went and looked at a few other cars before returning and buying. They did an amazing job but specifically Nate was amazing to work with. I even saw him interact with a past client who shared that she has bought both of her cars from him because of his skill, knowledge, and ease to work with.
After going to quite a few dealerships to look for a car I came across Annapolis Hyundai and spoke with Shawn. He made the car buying experience a total hassle free easy experience. We worked pricing and everything out over the phone and then I was in and out of the dealership within hour with my 2018 Hyundai Tucson. I can???t express enough how great this dealership is. I will definitely refer others!
The customer service was knowledgeable and pleasant. The price was good and wasn't pushed in other items. Thanks for the military discount glad to see the support
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