My salesman Angel was great very helpful and patient!! He was very helpful and great with all our needs and wants !! He alone deserves five star !!!!
Then it stops there!!! I wish it had been a better experience after we purchased the car getting all the special futures to work like “blue link” that company is a nightmare and I would never recommend that service !!! There’s not enough bad words in the English language to explain those people and their horrible customer service !!!!!
I was disappointed that no one greeted me upon entering. There was no welcome smile or greeting when finally some one looked up from their phone to let me know someone would take care of me shortly. I had requested to have my in cabin filter changed, but the tech made the decision not to change it without showing it to me first. Since I am chronic asthmatic I need to know my my filter is clean and it had been a year since it was last changed.
We have purchased several vehicles from Phil Long and always have a great experience with my car repairs and this is due to the technicians but also to Jay. He is a caring, knowledgeable and honest person to deal with. My husband passed away last year and I need someone to have integrity and to lead me in the right direction for my car repairs and he never fails to do so.
9/8/18. My oil change and tire rotation was completed. Only replaced upper radiator hose, did not replace the lower radiator hose as requested. Should have replaced upper and lower radiator hoses. This is the second time that the work was not completed. The first time they forgot to order the hoses so none of the hoses were replaced. Second time. Service writer knew that both hoses were to be replaced. Person that checks your lights and mileage was also told about replacing BOTH HOSES. What will it take to get the job completed. You need to know that upper and lower would be (2) not 1. Waste of my time again. .
Our buying experience was outstanding, our salesman was Miguel he was great to work with. He took the time WE needed to find the right car for us. On price and payment we informed Miguel where we needed to be, and he came through for us stress free.
Thank You Miguel for a fun buying experience...
They made buying a car so quick and easy. We told them exactly what we needed and the budget we were dealing with and within minutes they had the perfect car for the perfect bottom line price tag. No haggling or sales games needed here!
Scheduled oil change and 50,000 mile check up. As always, very friendly and professional staff. Clean facility.
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