Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
this is my third hyundai
by hyundai lover from renovo,penn.
December 5, 2018
a value for the money and well built and better than a GM our FORD offiring and I have them two examples the mustang2 and the z24 which were junk
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Car i've always wanted!!!
by Mindi from Bel Air, MD
November 27, 2018
from the slick/volkswagon type style...to the two toned interior, gorgeous!
SMOOTHEST RIDE I'VE EVER HAD...the base model and sport model both are quick pick-up in speed, very FUN!!
Car is great for family OR for fun.
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