Salesman was awesome. But a day or two after having it we began having problems with a safety feature on the car. They will not fix it. They did promise a few other things but I feel a safety feature is something that should of been caught in their so called inspection or it should be taken care of seeing how it is a safety feature... Just be careful of the car you choose.. Looks aren't everything
INCREDIBLE CUSTOMER SERVICE AND FANTASTIC SALES FORCE!
by Lisa D, from DealerRater.com
November 4, 2018
INCREDIBLE CUSTOMER SERVICE!!! EXCELLENT SALES STAFF!!!! We purchased a used pickup truck for my son who is 18. He worked all summer and saved his money up to buy the truck he REALLY wanted. Two weeks into owning it and paying cash for it ($9500.00) the truck just stopped. Dead. I called Joey the Service Manager there and they got it in ASAP. I was having to leave town and explained the urgency of getting this vehicle fixed so that my son could have wheels while I was out. Joey and his team worked diligently and got it fixed in less than two days! Constant phone contact, emailing and wonderful communication by them to keep us in the loop and get the job done on time and NO CHARGE! I can't begin to tell you how this kind of services does NOT EXIST in the city at the city dealerships! This is the second vehicle I bought from this dealership and the second one I bought this year. (two teenagers driving age) I can tell you that Bonham Chrysler Dodge beat the city dealership HANDS-DOWN. No comparison at all! The city dealership could give two flips that my kid was driving a car with issues that they sold me, but not this dealership. I could keep going on but it is clear that Bonham Chrysler Dodge takes pride in their inventory used or new, takes pride in their customer service. They walk the walk, they put their money where their mouth is and the DELIVER! Don't waste your time with anybody else!
There were at least two sales people that walked past me, looking the other way, as I entered the dealership trying to find a Sonata that I had looked at about 6 mos. prior. Matt Salazar looked up from his desk, saw me looking around and asked if he could help me. I already knew pretty much what I wanted, just needed to find it. He listened to all my wants and pointed me in the right direction. He was very helpful as well as friendly and he and a young blonde lady (who was only helping out during the big rebate sale) set out to "find" the very car that I wanted. After I drove a white Sonata Sport I knew that it was the car I wanted....only black. Don't know the young lady's name, as she wasn't on the list, but both she and Matt zeroed in on me, answered all my questions and took care of me throughout the whole procedure! I have told everyone to go see Matt and I love my Sonata.
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