This is a dealership with professional business people. I was very pleasantly surprised. My entire car buying experience went very smoothly. I am very pleased that I chose this dealership to get my Outback . Both the General Manager Greg Lewis and the sales person James Richards were exceptional.
Before I get to Sales, the Service Dept makes the dealership. The people get to know you and you get to know them. The person you buy from you see once (or more if you buy 5 cars like us), but the Service people you see every time you need a regular service ??? oil, mileage interval, rotate tires ??? or if a little thing like a light bulb goes out after 75k miles. Honest and never charge or sell you more than you need. Spot things you might never know but could save your life (seriously, one time a break pad went early from wear and like brakes to work). OK, sales and financing. Super patient super helpful. No high pressure techniques. You need to think about it no worries they???ll wait for you to come back, and come back again as much as it takes for You to make up Your mind. That???s whether to buy, what car to buy, what model, what color. Will line up the colors inside and exterior altogether for you so you can really see the differences and make sure you leave with the one you like. Explain every model level and every feature. Inside and in the car. Just amazing
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!
We came in on Sunday afternoon, knowing which car we wanted to buy. Mr. Jay had us test drive the car, calmly and clearly presented various options, and had us out of the store with our new car within a few hours. The entire operation was smooth, non-loud, and very efficient.
Walid - the owner makes shopping for a used car a pleasant experience. He's knowledgeable, honest, and not pushy. He answered my questions and explained options during my used car search. Walid advised me which of the three makes I was considering would be best for me - and why. If you want a fancy showroom - look elsewhere. If you want a good experience - look here.
Ricky Rivera was so genuine from the moment I walked in, test drived, talked on the phone with loan reps, and making sure I got my money's worth for my car. The rest of the staff was amazing too and we're super friendly and open to assisting me with my car buying experience!
I would like to say that after speaking directly with Scott Anderson the Sales Director for Fritzgerald I am pleased with sorting through the miscommunication that led to my unfavorable buying experience. Since talking with Scott and getting to the root of the issue I feel pleased to continue business with Fritzgerald Auto Mall.
I spent time with Dan and he was attentive to my needs and concerns. When a situation came up he fielded the problem expertly. I will be back.
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