The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
I was looking for a used car for my son. I had been hunting for a great deal, but something reliable. Jessie did such a great job outlining the awesome features of the Sonata, she convinced me I needed a car too! Bought my son a beautiful, 2017 red Sonata and got myself a 2019 Santa Fe. Jessie was attentive and thorough, sending me pix and info throughout the process. She also worked with me on the deals where I felt comfortable. I've purchased several cars over the years, Jessie made this a pleasant experience all around! Great job! Good on Southpount Hyundai for their excellent hire!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Found a vehicle that I was ready to buy but their no haggle pricing was too high. As an online only dealer without brick and mortar investment they should offer very attractive pricing. I managed to find a similarly equipped car for a much more attractive price. Their customer service was great so if you find a car that you like and you like the price I would not hesitate buying from them.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I live in Denver Colorado, my very senior Mother lives outside of the Austin area. Mom was in the market for her next new vehicle and had decided on a New Hyundai Santa Fe. I called South Point and got Carlos on the line, told him exactly what Mom was looking for, gave him trade info and a few other details. Carlos and his manager worked all the numbers with me over the phone in just a few short minutes. I am in the car biz in Denver and they gave a great deal right up front. Mom made the trek to Austin today, met with Carlos and his sales partner Julian Sanchez, They had the vehicle ready (even had the window tint done for her), all the paperwork was drawn up and she was in and out of there after the new car delivery. Mom is my world, I love her to pieces and I can't thank Carlos, Julian and Sonny for helping her out. She said the best and easiest car buying experience she had ever had. Thank you guys from a fellow car girl. You did amazing! Kristylawson, Denver
What great service!! Dan is the man! I know he was working hard to get me back on the road again. And they did!! I feel rest assured that if I need service, I will be taken care of. Thank you Dan, ceritified diagnostitians, and everyone in between!
Dave met me before 7:00 am, and got me right in for my 30,000 mile service on my Sonata. He notified me of a couple of minor recalls that I had not received notice of from Hyundai, and had me out in under two hours. He helped me get my Hyundai information corrected, so it was a good visit. I drove past another Hyundai dealer to get there, and it was worth the drive...
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