Great experience until it was time to get my tags. Just need to work on that part of the process. Had to go back 3 or 4 times because my tags took so long to come in. Maurice, the sales manager is a stand up guy, very professional and friendly and I believe he worked hard to get a deal done but a car wash or complimentary tank of gas would have been great being I live on the opposite side of town. Other than that, Great experience
I had the pleasure of working with Ibrahim when purchasing my 2019 Tucson. Ibrahim was extremely personable and thorough throughout the entire process. This was my first time buying a car of my own and Ibrahim made the process as stress free as possible. My father and I never felt rushed or pressured, not to mention we were able to get a great deal compared to other dealers in the area. I would highly recommend Ibrahim and Heritage Hyundai Towson to anyone in the market for a Hyundai vehicle.
Although the wait for service was a bit (I believe I heard they were short staffed and I also had other service items added at my request once my vehicle was checked), I have to say that my service contact, Sean Lomas, was very professional/friendly, courteous, and kept me in the loop on my vehicle's servicing. He took the time to explain what needed to be done now and what could wait until my next service interval. I appreciated his listening to my concerns, and making sure the items I mentioned were checked. Please fix the online service appointment app--there is a glitch; it kept pushing my appointment to January and April, as if Antwerpen Service was totally booked until these months. Thankful.
I was very impressed with the customer service, that I received today. The young lady transferred my coupons from my old vehicle to my new one. Something ,that I had been trying to do before I got there. Great service!
I started my vehicle search online...found a Jeep that I wanted to test drive...From the test drive to driving out of the dealership in my new Jeep, the entire process was first rate at Antwerpen Chrysler Jeep. Thanks Joel, Maurice, and Tom, and all the other hard working people that make car buying possible!
I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!
As soon as you walk in to the place you feel like royalty. Its Awesome inside and they helped me buy my focus more than the ford dealer did. I will be back Bryan to buy my daughters car when ready Thank you !
Great experience with Deb, she took her time and knew our needs. Very friendly and totally helpful. Also dealing with Chip Reuter was pleasant and helpful. Got us in the right car. We now own two Hyundias! Our first is nine years old both from Jones Junction.
Mr. Kwami was a very helpful person because he tried to satisfy my needs by making sure I got the right F-150. He was patient with me and allowed me to take my time when deciding if I had picked out the right car. Furthermore, Mr. Kwami is a friendly person who is always there to help out others by giving them the best services.
On February 12th I purchased a 2011 Volvo S40 R Design. Very nice car. So i decided to take it on a nice road trip to see how the car performs. Immediately I noticed that the gas mileage was deteriorating. Went from getting 24mpg to about 17 mpg. Also the car stalled on me twice upon start up. But started up fine after a restart. Contacted service and they set me up with an appointment to get the car checked out. The service advisor contacted me and told me that they had done a diagnostic on the car and the knock sensor was bad....... Shouldn't a diagnostic had been done before I purchased the car?..... Also using the audio system I noticed that one of the speakers was busted..... Hope I haven't purchased a lemon from carmax. Is this a start of future issues.
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