Met with Rich Thurston, whom made my buying experience a great one, I’ve had truck for week all I can say excellent condition very happy, you will never go wrong purchasing any vehicles from Thurston Auto Sale. Thank you for great price and buying experience.
After a week of looking for a used truck and coming up disappointed by the deceptive pictures online and non professional people we dealt with, we finally found a truck we liked online based on price and the pictures provided on the Plaza Chrysler Dodge website.
Although we live in Clearwater, we decided to take the 1.5 hour drive hoping the truck would be what we expected. The trip was worth it in SO many ways. Not only was the truck nicer in person but the sales woman, Christina Finch was such a refreshing pleasure to work with. No high pressure sales tactics. No trying to steer us into a higher priced truck. She could not have been nicer and more professional from the moment we arrived until we left, with the truck, 2.5 hours after thier normal 6pm closing time on a Saturday night. Mr. Orr was also so accomodating as he also remained to complete the paperwork in order for us to leave with the truck that evening.
The dealership itself was beautiful, clean and very professional. We are so glad we took the drive and would do it again in a heart beat if we are ever in the market for another vehicle.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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