Danny Hughett was our sales person for our new Kia Sorento. I navigated a very user friendly dealership website to find 2 cars that we were interested in. I called Danny, he answered many of my questions prior to our vistit and had both vehicles pulled and ready for us to look at when we arrived later in the day. Even though we had done our homework, Danny made the process even easier by his knowledge, his willingness to find answers and help us with no pressure at all. We walked out of Rick Case with a car we love and what we feel is a more than fair deal. After the sale, Danny has been also diligent in answering some questions that I have had. Danny is the best along with the whole Rick Case team, and I would recommend them again and again!
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I visited Gwinnett Chrysler recently with the intent of looking for a new car to purchase in the next couple years. I was assisted by Lamoris who was very knowledgeable and helpful in helping me to identify the next car I would like to buy. Very pleased with his professionalism. Thank you!
Riaz Ali was the technician that worked on my car. He was very knowledgeable about my car and he showed me other services that my car needed without no pressure to buy. I loved that he was honest and even offered coupons towards the extra services need. He definitely stands above excellence. I only want him to work on my car! This dealership has a real jewel and his name is Riaz Ali!! Thank you for the experience and the excellent customer service. I will definitely be back!!!!!
The pre-owned vehicles are like brand new - I honestly cant tell a difference! Josh was my sales person and he really knows his cars! He was friendly, helpful and easy going, no pressure. I am really happy with my new car - It's the perfect fit for me! Thanks again for making my Birthday month even better!
Our buying experience was easy and comprehensive at Hyundai of Cumming. Eric was knowledgeable, professional, and made both me and my husband feel comfortable with our decision. Since this was the third dealership of the day we were ready for someone to be upfront with us and that is exactly what we got. Thank you for the fabulous experience Hyundai of Cumming!
To be fair we were 45 min. late for the appointment but we notified the dealer we would be late. The person I had been dealing with on the phone and via email was not our salesperson. She apparently has a title of outside liaison but I was not told our sales person would be someone different. When we got there we waited 10 minutes til the salesperson was assigned to us and then another 10 minutes while he pulled one of the two car we wanted to test drive around. I then had to wait another 20 minutes for him to get the other car that I wanted my wife to test drive first. This part gets a little strange. Even though i specified at 2 pm that I wanted to drive the 2nd car at 5 pm and was told that was OK when they went to pull it around I was told after 20 minutes that the car was on it's way to auction and that a substitute costing 2k more was being provided to test drive. Luckily after the test drive my wife rejected that car and we looked as the 1st choice. Prior to driving it though we waited another 15 mins while the salesman went to fill it up. After that there was minimal 'grind' because i specified that I didn't want any. However, the financing took nearly 2 hr. to complete and both my wife and I have good or excellent credit scores. Pack your patience if you plan to shop here.
I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to take time to single out Janice Curry. Janice was patient as she worked with me and provided answers to all of my questions/concerns. She certainly made my buying experience very pleasurable. I???m excited to drive away in my new used car. I???ll be back to purchase my next vehicle. Thank you!
Great buying experience with Troncalli and Chris Klass
by Jeep buyer from DealerRater.com
November 30, 2018
I had a fantastic buying experience with Troncalli. Working with Chris was a pleasure. He has very good product knowledge and helped us make decisions along the way. I would absolutely choose Troncalli first when looking for another vehicle.
Travis Foster is the man. There was a lot of negativity dealing with the sale of my CLS 550 but he stepped up to the plate and hit an home run. If it wasn't for his professionalism I would never have purchased the vehicle. Make sure you ask for Travis👍🏼
Got an appointment next day to see about a burning smell with my car. Turned out to be a plastic grocery bag on my exhaust. Received an emergency call about my son in law while there. They were very helpful in rushing my car, so I could get to hospital. Will do all future car service with Hyundai of Kennesaw. Very professional and efficient.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Excelente servicio en offlease. La atencion y el soporte recibido de Carlos y Chad debo decir fueron excepcionales, su apoyo y recomendaciones de las mejores que he recibido en cualquier dealer. Si tienen intencion de adquirir un auto usado, busca a Carlos y a Chad que seguramente de mostraran las mejores opciones de acuerdo a tus posibilidades y financiamientos sin muchas explicaciones y obstaculos. Garcias Un abrazo
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