After months of searching, this is where I finally found my dream car! Sales rep Michael was a ton of fun during our test drive and made me feel really comfortable in the car and answered all necessary questions. The sales managers were patient with me while I spent most of the afternoon making my decisions and consulting others for input. The detailing team made great work of my car when I asked for a pretty major transformation in taking off all the plastidip that the previous owner applied all over the car. All in all I trust this team and am so excited to have my new car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Reached out through cars.com and scheduled a test drive. Communication through email was good. Met with Tina, took my test drive and Tina was very knowledgable. Told her my story, she was no pressure which was good. I may be 60 days out before I settle on a vehicle purchase but would go back to Mark Mitsubishi if the stars align by the time I am ready to pull the trigger.
Brandon was very helpful in getting our 2013 Elantra in, even without an appointment. He also checked (successfully) for the existence of an extended warranty so that we only needed to pay the $100 deductible at pick up. Thanks!
Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then gave me a ridiculous quote for an oil change. Said thanks for waiting my time and hauled over to Coulter Infiniti. I apologized for just dropping in and asked if it was possible to get an oil change done that day. Scott said sure and squeezed me in, said it would be an hour and a half to 2 hours. By the time I was done talking with him my car was in the air, and was completed just shy of an hour, including the wash. I appreciate the service greatly and will return, with an appointment of course.
Very easy car buying process. Love my new car and can't wait to drive it around so everyone can see. Thank you to the whole team!
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