I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
I had a great experience with Shortline Mazda! I live in Loveland, which is a quite aways from Shortline. I had talked to Courtesy in Longmont, and Spradley Barr in Fort Collins, but felt they weren't helping me. Jake Fuller at Shortline was very helpful, and knowledgeable. I bought at Shortline since it was no nonsense, and they by far had the best price. It was well worth the travel distance. While I waited for my paperwork Zaki Abunada made me comfortable with the car and the features, which are substantial. He has always been available for any questions. I highly recommend Shortline.
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