Do your homework, then go see Hector!
March 4, 2017
After researching a few Toyota Camrys, I contacted Northwest Motors via email.
Hector responded promptly and I drove out to look at the vehicle. I was able to find the car on the lot and spend time looking it over and taking notes. It was SO refreshing to not have someone on me from the time I walked over to a car!! One of the gentlemen asked if he could help me with anything and I asked a couple questions. He answered honestly and with integrity. Then Hector came out and he asked him for more details for me. Hector explained in great detail every question I asked. But then he just let me continue to look and never asked me anything or pressured me in ANY way! There were periods even in his office where neither of us said anything as he allowed me to process the information. He never pushed, suggested, or asked anything, just let me be. I asked for a test drive and he went along and allowed me to drive it wherever I wanted to and answered questions along the way. Unfortunately there was one feature that my wife had wanted on the car that wasn't included that I didn't realize until I was backing in (rear view camera), so I said oh that's a deal breaker, I'm sorry. He said no, the rear view camera is only an option on the 2014. I thanked him for his patience and left (without him trying to talk me into it anyway!).
We were looking at two similar vehicles at other dealerships but as my wife and I talked it over, the vehicle had everything we wanted otherwise. I couldn't get over how well I was treated when visiting Northwest Motors and the honesty up front by Hector. Truthfully, I was exhausted just thinking about trying to haggle with the big name dealers AND Hectors price was already well below KBB. So we prayed on it and felt we were to wait out the weekend (when everyone seems to come out to car shop) and if it was still there Monday, we would go back.
Well, I snuck a drive by the dealership Sunday afternoon and it was still there so on Monday I secured my financing and contacted my insurance company and headed over to Northwest Motors. Again I was able to spend time looking at every detail of the car, under the hood, trunk, underneath etc without being accosted like many bigger dealerships. After fifteen minutes Hector came out and we talked some more.
Again he never suggested anything or pushed anything, just let me think and do the asking.
We came to an agreement on the final price as we sat down to look over the details. I brought the check the next morning (along with a dozen doughnuts because we were so appreciative of his patience and honesty) and we went over the paperwork. Since I wasn't trading in a vehicle, Hector offered to deliver it after work, which it was later that day!!!
I felt Hector was honest and up front about everything and the whole process was actually very enjoyable!! He personally picks many of the vehicles on his lot based on his high standards and prices them fairly. I would definitely recommend doing all your homework online first, and if Northwest Motors has the vehicle you're looking for, give Hector a call. It's well worth the trip!! Hector mentioned a couple that had rented a car from Madison Wisconsin to drive down to purchase a car the previous week and drove home in a new (used) car. I felt Hector wanted me to be fully satisfied with my decision and it showed in his honesty and genuine nature. We will for sure be coming back when we need a quality used car. In the meantime I've already told numerous others about my experience!!!