I went in to get my Service A completed for my GLC. The service advisor Don was great! My only complaint was the chat service. I made my appointment through the chat service and also requested a quote for the Service A. The chat representative quoted me $260 but when I asked the person over the counter, it was over $300. The representative at the register informed me the chat representative should not be quoting the fees for services as they are not an employee of the dealership. Hopefully, they get this taken care of soon because that can be misleading.
We bought two cars from Casey at Hyundai because he was as knowledgeable about cas and not pushy. Test drove about 5 before buying Hyundai. The brand is reliable, minimal recalls and offers a great 100k warranty.
I must say that I have never written a review for anyone before! Dave Gil with Stevens Creek Hyundai was Amazing to work with especially his no pressure approach. I came in looking for a new Genesis sedan but ended up buying a pre-owned one instead. After spending most of the day dragging my family around to different dealerships. We happend to make Stevens Creek Hyundai our final stop and I am glad we did. Not only did Dave Gil give us a great Deal but also great service. Things can get pretty crazy with young hungry children and Dave Gil worked through the madness. Thank you once again!!
Johnny and Cynthia
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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