I brought my car in for a level 4 service. It was scheduled to take 4-5 hours. I was able to use a loaner car which was a lifesaver. The checkout process to get the loaner was quick and easy. The service ended up taking less time and I could bring back the car when I was done with my errands. Very accommodating. Lisa, the service coordinator that helped me was very pleasant and helpful. Overall it was a good experience. Satisfied with the service.
I went to your company with an appointment. When I walked in I was left standing there before I was acknowledged. I was left standing there while they finished their paper work. I think they should have stopped what they were doing to help them they could go back to what they were doing.
Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
I just bought a car from Imperial Hyundai and I was very impressed with their customer service. They were very professional and the whole process was quick and easy. I would definitely recommend Imperial Hyundai.
I was lied 2 on 2 points I was told I would not have my hyandai after 3 months would have to pay $188.00 I was ok with that then when I went to pay it was $288.00 not happy then told I would get free oil changes for life now the truth is not free and we bought two cars that week
Steve worked harder than any dealer we have worked with before. The staff was upfront and honest, but also willing to satisfy a customer when able.
As a new Hyundai buyer, we are excited to switch dealerships and work with fantastic people.
Thank you all for a great car buying experience.
My mom and I came in to look at several vehicles for school. We were greeted warmly at the door by our salesperson, Chris. We explained to him what we were looking for, and he made our experience easy and transparent. I would recommend Chris and the dealership to all my family and friends. Don't pass up on the good deals they have.
Excellent service, staff were nice and professional. Even gave me a 2018 loner while my car was serviced . I will definitely bring my car back to be serviced.
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