Easy breezy car buying experience
November 5, 2018
I just purchased a new Subaru Forester XT from this dealership on Saturday 1/30. I had previously spoken to Darrell via phone and corresponded through email about the Subaru Outback. I test drove a Outback at a different dealership the night before, and what a difference! I won't speak ill of the other dealership as nothing was terribly wrong - but at Subaru of Plano they got everything right. From the moment my husband and I walked in we were taken care of. We were offered water or a soda from a couple of different people before we met up with Darrell. When the first salesmen we encountered learned we were there to meet with Darryl, he was not off put or suddenly disinterested - he was still kind and professional making sure we connected with Darrell. All prior discussions with Darrell had been about the outback, but when I decided I preferred the Forester and a particular one on the lot, Darrell quickly got the keys and let us test drive it. We weren't told what route we had to take, how quickly we had to get it back, it was just very smooth and relaxing. Darrell was very knowledgeable about the vehicle but more importantly he took the time to get to know us. He was very friendly and inquisitive and asked all the right questions to see why this car would be the best fit for us. When we decided we liked the XT touring package he didn't immediately try to start warning us about cost and payment, he just said -" let me see what I can do. I'll beat the interest rate you were quoted (and he did) and I'll help you get your payments where you want them (and he did)". The whole experience was quick and easy. We weren't expecting to purchase that day and we were in a hurry to pick up our children for a birthday party. The dealership didn't take any longer than necessary to get the sale done. The finance manager was very kind. We did opt to up the warranty to 80,000 miles since we keep our cars for about 10 years. Being the end of the month I expected to have the employees push that "sense of urgency" on us, but I never felt that. Everything about the dealership I would recommend, it was clean, "pet friendly" great inventory, and most importantly the genuine helpful staff.