Lube Lane is always great!
December 3, 2018
Everyone in the oil change dept is always great and informational. I have enjoyed working with Michael for years prior, and although he was not there when I went in, I was still shown items that need repair by Jerry (which wasn't great news as it is in the tune of up to$4000 on my 2013 Fusion Turbo oil leak.) Overall customer care is great, espeically in the service department (Aaron specifically has always been a super amazing resourse and has continued to deliver excellent service to me) ....one department I have became familiar with very well due to the same Fusion having various mechanical failrues over the years I have owned it. I have came to a place where I will most likely be shopping for another vehicle since my Fusion seems to be failing me, and I am not sure if I will be purchasing another Ford or not. I have always loved my Fusion, however, with it costing me over $3500 already out of pocket for various repairs and maitnance over the last two years, I am torn between dumping more money into it vs buying new. Which Mohammed Al-Otaibi has been extremly helpful to get me numbers, inform me about current modles for sale, and his follow up has been fantastic! Customer service and follow up is top knotch however!