Bought it and enjoyed driving it, until the Blindspot detection side sensors would disable several times within 110 miles. Took it back to the Dealership several times, they told us whenever it disables itself to pull over, shut off the car to reset the system and merge back into the traffic! They said that HYUNDAI told them that the system was working properly! Since purchasing this KONA, the system has disabled itself well over a HUNDRED TIMES WITHIN 3,000 MILES!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Sleek style but not roomy
by ltb from san Mateo, CA
January 4, 2019
At first, I was excited to drive it off the lot- then two weeks into having the vehicle I realized the gas average it shows kept going down. I drive mostly freeway- The interior is not spacious, it only can have two large adults in the back and no room for extra bags or items in the back area.
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
This car is AMAZING
by Pandora from Irving, TX
December 31, 2018
I bought the 2018 Kona SEL at the beginning of December so I've had it for almost a month now and I am absolutely in love with it. I test drive it a week before I bought it and fell in love the moment I sat behind the wheel. The ride is smooth, the seats have PERFECT support especially for someone with back pain, the steering is solid with really great response time in the vehicle. The storage space is quite roomy as well. The car looks gorgeous, mine is gray, but all of the colors look great. The accents look sharp and the headlights, daytime lights and tail lights all look very sharp and aggressive. This car is perfect for someone looking for great storage space and performance without going for a full SUV!
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
Great Little SUV (But roomier than you think)
by credhed514 from Philly area (Home of Super Bowl Eagles)
December 26, 2018
I have the turbo. Great pickup. Comfortable ride. Responsive handling. Plus, I actually fit an "open-box" Bosch dishwasher & LG Steam Gas Dryer completely inside the rear lip of the cargo bed! Amazing. We just had to tie down the hatch because it was about 5 inches shy of being able to close. Only downside is crappy speakers.
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