My initial experience in purchasing a used vehicle [truck] was excellent. It was not a high pressure sale......which was refreshing. Considering the overall experience, every aspect was professional and fair.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I would highly recommend Herb Connolly Hyundai. Everyone there is very nice. My salesman Roy was awesome. This is the second car I have purchased from both Herb Connolly and Roy, when the time comes again I will be back.
Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
I brought my car in for a level 4 service. It was scheduled to take 4-5 hours. I was able to use a loaner car which was a lifesaver. The checkout process to get the loaner was quick and easy. The service ended up taking less time and I could bring back the car when I was done with my errands. Very accommodating. Lisa, the service coordinator that helped me was very pleasant and helpful. Overall it was a good experience. Satisfied with the service.
I went to your company with an appointment. When I walked in I was left standing there before I was acknowledged. I was left standing there while they finished their paper work. I think they should have stopped what they were doing to help them they could go back to what they were doing.
I was lied 2 on 2 points I was told I would not have my hyandai after 3 months would have to pay $188.00 I was ok with that then when I went to pay it was $288.00 not happy then told I would get free oil changes for life now the truth is not free and we bought two cars that week
Was nice and newly renovated. Service was quick for a dealership. And staff was friendly. Was my first experience as a Kia owner they handled the small situation with my tail light quick and solved the problem for now was water behind the lens
Of the tail light. We will see if it comes back but they have no problem covering their warranties was very easy no hassle or questions
Without doubt the best experience I've had buying a cat!
by dtviveiros from DealerRater.com
November 26, 2018
My salesman Mark C. listened to me and made sure he focused on finding me a car that met my needs vs. finding me the most car he could get to reach my maximum monthly payment. This was refreshing and I left with a great car! Highly recommend Mark C. He was a pleasure to work with and really did make the process an enjoyable one.
Best dealership I've ever dealt with. The place is clean, clean, clean! TV, magazines, coffee, snacks. If you have to wait at all, it's of a very short duration. They know their stuff and treat you well.
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