I had a very good experience with this dealership. It took several days for my car repairs to be complete, but I was kept informed of the status and given a nice rental vehicle to drive. Excellent service.
We drove from Louisville because the price on a Hyudai Sonata Hybrid on Cars.com was much lower than any Louisville dealer. We worked with Colin Blyth and John Allen. Colin was the Internet contact and responded promptly to any question we had. Jim spent the better part of the day showing us the car and setting up everything after we bought it. I felt the pricing and trade were fair. I have never seen a more straight forward purchase contract. Wish they were closer for service.
While the buying experience was very pleasant, the effort to let me know that your dedication to service would always be there for my needs impressed me the most. I am very happy to have purchased this vehicle from you.
I took my wife's car in for a passenger side mirror repair. I did a visual inspection, and found it was not installed properly. The tech was summoned to look at his work. After looking at it, I had to show him the obvious problem. The part replaced was hanging down about a quarter of an inch. He didn't see it. So I wonder if Dom Moore hires anyone off the street with a tool box? I certainly expected far more from a dealership, especially for a $212+ repair.
I have NEVER received better service from any other car dealer in America - EVER. IF you're seriously considering a car purchase, think not only about the price, but also the cost... long term. THIS is the dealer you want servicing your car! So buy and have your services done here. It was a wonderful experience from the very start to the end. Could not be more pleased with the service, professionalism, helpfulness of the ENTIRE service staff.
Very satisfied with the service. I didn't have an appt but was very concerned with the low tire pressure in my back tire. They took my car straight back, removed a nail, patched the tire & checked the others, all in a timely manner. I drove off the lot with a secure piece of mind.
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