I have purchased 3 vehicle from Hyundai, They staff are great and friendly, They make you feel like family.. My salesman Mr. Harold is the BEST!! I will recommend everyone I know to your establishment to see Mr. Harold.
I had a basic service for my vehicle (and have many times). The service was done and everything was very professional. The facility had a utility issue that particular day due to servicing some local lines but they STILL came thru and made sure everything was done. Great job. Thank you.
I was able to negotiate and come to an agreed price on the car I was searching for over the phone. I showed up and test drove the vehicle and talked about my trade. I was happy with the trade in value and made the deal. I was in and out of the dealership in about 2-2.5 hours. I was not expecting that at all. Thank you.
Mike went above and beyond to give me a great price for my car to match my budget. Hands down one of the nicest and most professional car salesman I???ve talked to. He made the car buying process smooth and easy. i would definitely recommend him.
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I was looking for a car and I met him. He was too kind for me and explained about cars very nicely. I don't know about cars stuff but he recommend me a nice car that is very comfortable and safety. I really like his good attitude and his zeal. He is the best dealer I've ever met. No regret and I'm really thankful to him.
One of the best experiences I have had buying a car. Nate Williams gave excellent customer service and made sure I had everything that I wanted. Mark also help alot. Because of the great service from these two, I will be a Hyundai customer for life!
Mr Nathaniel Williams and the crew really was helpful in being straight forward with tge pricing, overview of the vehicle and the extra perks that comes with buying from their dealership every question was answered clearly. I appreciate and enjoyed the process
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast. I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure. Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do? Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018. I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
Shannon Smith was absolutely amazing ! In at 10, out with a brand new fully loaded car by 1. Quickest process I???ve ever seen. The finance manager hau B was also super fast and amazing. Great personalities in the Atlanta, GA location. The employees here are actually genuine, and that???s hard to find at a car dealership.. Will be recommending to friends and family!
The signage directing me where to go was not easily visible. Staff was very pleasant and helpful, especially because I wasn't sure how to use my Fidelity service benefit and Michael made it a smooth process. I thought oil changes were to happen every 3K miles but my sticker indicates nearly 5K. That concerns me, but I'll check my oil periodically to make sure its not too low.
Add hot tea or cocoa to the beverage station. Overall it was a good experience. I'll come again.
I have bought new cars at Southtowne Hyundai previously and have never been disappointed. Service and quality of cars have never disappointed us. I would definitely recommend Southtowne to a friend or relative, and I have.
I woke one morning and both of my headlights were out. I was able to turn on the fog lights and make it to work at 6am. When I arrived at the dealership, Brian was very attentive and rushed my car to the technician. When he returned, he told me that my bulbs had blown out. I found it a bit odd that both bulbs would go at the same time, but I wanted to resolve the problem. A short time later, Brian told me that it was a wiring problem and he was concerned for my safety. He wouldn't let me drive my car home. A short time later, I was in a loaner car. It ended up being a short in the junction box and it was covered under the warranty!! Need less to say, I was happy to have my car back in great running condition and it didn't cost me a dime!! I love my dealership!!
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