The purchase process went well but the follow up has been nothing but miserable. They are not all on the same page and as a result I have been called multiple times because of their inability to communicate within their building. Cannot recommend this dealership to any of my colleagues.
The salesman was helpful and pleasant but the manager took over the negotiations ..that’s when the experience went sour. He gave us a written price, had us initial it, but when we went to do the paperwork, he reneged on the price. He claimed there was a mixup and refused to honor the price he’d offered! Took much more haggling to get a decent price.
Hertz had a great selection of SUV vehicles which we were looking for. Kevin helped us check out the right vehicles and gave us sound advice as we evaluated each one. He even got a tape measure so we could measure haul space! And after all that, the price was right! Thanks Kevin.
I have bought 4 cars from them. I would go know where else.
Every vehicle I have bought has been trouble free. Of course as a used car dealer you except the you buy it and you fix it. Not so at Sextons. They take care of their customers. I have seen people have some issues and they have brought it back to them and they have fixed the vehicle with little or no cost to the customer. What used car dealer stands behind their vehicles like that. They treat you like family, not a number.
I could go on and on but no room left.
Scott was so friendly and helpful from the beginning. I was able to buy the perfect car for me and my family, couldn't have done it without Scott and his patience with my financing company. He answered all of my questions, showed me all the features of my Traverse and I left feeling like I got a great deal.
Completely satisfied. They did a great job. Fast and friendly.
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