I originally came in to ask about the new 2019 RAV4, for which little information had been disseminated to the dealers by that time. The only thing of which they were certain was the late December release date. Warren took the opportunity to tell me about the deals going on for the 2018 RAV4. I am no fan of the exterior styling of this generation, but Warren found me one that not only was colored to minimize the aspects of the body that bother me, but also include the things I was seeking in a new vehicle (AWD, better gas mileage, upgraded safety and technology features, etc.). He was able to answer my questions and had a much-appreciated sincerity. The last thing I wanted was to feel manipulated by a slick-talking salesman and Warren was the perfect salesman to deal with me. Overall, a pleasant buying experience and I am becoming happier with my purchase with each mile.
Ben and Maloy were great! They made the process of buying a new car painless and easy. Normally, you would spend all day in a dealership, Ben had us in and out, what seemed, in a matter of minutes. A+ A+ Bravo!! 😘🤩
Colleen answered all our questions and provided financing. We love the car and named it "Maybelline". All the cars on the lot were high quality used cars. You won't go wrong buying from The Car Connection. Plus, I got 2 key fobs with the car!!! I never get two key fobs when I buy used!!
Jim S gave superb service and had excellent auto knowledge
by shengyi from DealerRater.com
December 4, 2018
The service was consumer-oriented, timely, and offered the right price. Jim showed me different cars until we found the one that was perfect for me and with the right terms. His service was low pressure. I'd certainly return to Napleton's to buy another car.
Being from out of the area i was hesitant to pursue a vehicle here. The email correspondence with John Schafer ahead of a visit was courteous and helpful. At the dealership our experience was very comfortable. They were willing to work with us to make the deal work. Also impressed with the additional warranty. Only negative was we had to wait about 90 min to meet with finance to finish up the paperwork because they were shorthanded. Overall very good experience.
My salesman, Malik Harris, was so amazing to work with. He worked with me for as long as it took, on my schedule, even came in on his day off to help me get my brand new Hyundai. He was very knowledgeable about the vehicle and options I was interested in. The process for getting a loan was also exceptional. I definitely recommend Malik and this dealership for your next car purchase!!!
We drove 820 miles 9.5hrs to buy a car and the car had flaws to it like body repairs and bad shocks no key fob horn didn’t work rear heat didn’t work but the sales team moved on the price to make it work for me the price I was interested in paying with all the repairs I would have to do I got a great deal and drove it home with no problems staff was friendly I will look at purchasing another vehicle from here when I’m ready to make a purchase A+++++++ to the staff
I???m new to this dealership but the positive experience will bring me back. Staff didn???t play any games, seemed knowledgeable & truthful during the process
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