I brought my car to the dealership after having some troubles with the car starting. I scheduled an appointment online with no problems and within 2 days of the problem. I was very nervous to bring the car in as I???ve never had a car under warranty. Jamie greeted me with with a smile and a very reassuring tone as I???m sure he could tell I was nervous. I was sent to lounge and only waited about 1.5 hours. Jamie came in and told me exactly what was done, what he would recommend gets done soon, along with estimates. My car was washed, vacuumed and heated up once I got back into it. While being reassured everything was covered by warranty, Jamie informed me there was a small problem with their system and that he couldn???t print anything at the moment. Jamie was quick to send me the printed documents to my email as well as sending it to my address. It is safe to say that I am very satisfied with my trip and I feel like I will forever be a Hyundai driver. Give Jamie a raise, he deserves it!
I was going to give 1 star because My first experience with Luther Bloomington was terrible. But i met dave boogren who worked very professionally and really cared customers. Working with him was very pleasant, and i felt very respectful. I wish i met Dave Boogren first so that i did not have to go through the terrible service from Austin
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Recall for AirBag, Oil Change and Battery Replacement
by FatBlackCat from DealerRater.com
December 5, 2018
Very considerate and professional service technician, evaluated snow tire rotation, and provided updates via text which is WAY better than the phone calls. Whomever implemented the text notifications gets a gold star. During the battery replacement, it would be great if you could figure out a way to not clear the settings and pre-sets on the radio.
Brought my car in for a regular maintenance scheduled appointment. Was out much sooner than estimated. Have always had pleasant and professional experiences over the last 8 years I???ve been coming to Bloomington Hyundai.
Joe Rys was fantastic to work with. He is friendly, knowledgeable and got to know us personally. He went above and beyond to make sure we were happy with our new vehicle as well as the process. I would recommend him to anyone in the market for a new car.
I went in to see the car I picked out online. Met with Mallory, she was very professional. She stayed focused on the task at hand, which was to help me purchase a car. She didn't get side-tracked or leave me waiting. She got me in/out and on with my day in about half the time that I planned. She treated me as a serious buyer and was super polite. I hope my next car purchasing experience is with her.
I worked with both Joe and Leland when trying to buy my first car, and they were both very helpful and friendly! They made the process very easy, and made sure I was comfortable with everything before leaving the dealership! I would definitely recommend both of them for anyone buying a car!
My wife and I stopped in to check out a Kona as we saw a positive rating for it. Jacob Hornstein helped us with a test drive. The car sold itself but Jacob sold us to the dealership. When I first saw Luther name I thought,???Yuck!??? as they lied to me about a car not being smoked in and were rude at one of their North Metro dealerships. Jacob changed my impression as his approach was how I like to be treated. He was not pushy, could speak to the fine details of the car and company, I felt he looked out for my interests and I trust him. When it is time to buy I am certainly going to be back as I want to give him my business. Big thanks to Jacob for making it a positive experience.
This was my first time at a Walser Hyundai, so was unsure of what to expect walking in. Tyson Jeffers was my customer sales rep and he was literally with me from the very beginning (greeted me at the entrance) to the end of the process. Tyson was very accommodating and patient with my requests to test drive multiple cars and answered all of my questions and concerns... never once pressuring me to make a purchase. Tyson was very pleasant to work with and in the end, he helped me "create" the perfect car for me!
I took my older brother with me car shopping since he loves to haggle, ( which he attempted to do) We were introduced to Tyson when we got there and from then on Tyson made the entire process very enjoyable. Tyson is very knowledgeable, and went out of his way explaining everything about each car we looked at and those we test drove. He was also very patient with me, and showed me how to set everything up using my iphone. I would highly recommend this young man, since he was able to make what could have been an awful experience into something that I enjoyed. He also went through the process of finance and allowed me to check with my credit union at the same time. I give this young man 5 stars since he sold me the perfect car which I love!! Thank you Tyson.
Great experience !! Our salesman Gary insured all of my needs were met and that I was satisfied . All the staff was pleasant and currtious. Would recommend them on all levels... Great dealer with great price!!
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