Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
Love my Hyundai Santa Fe!
by Shelly Mann from Apache Oklahoma
October 16, 2018
This car met all of my needs! Great gas mileage, plenty of space in front and back! I love interior and design of the vehicle. Could not go wrong with a Hyundai Santa Fe Sport!
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
The best car I have owned!!
by Wingsiga from Canandaigua, NY
January 13, 2019
This is the best SUV my family has owned and have used when going on Road Trips. This SUV has a lot of room in the back seats while still having all the room for your luggage. The luggage is accessible from the back seats. The entertained system is great as well. The SUV also has great suspension and power ready to use.
I recommended Bob Bell in Glen Burnie, the process to buy my car was easy and there was never pressure to buy additional warranties.. They fill my gas tank!!!
Great family car
by Samantha1204 from Loranger, LA
December 15, 2018
Overall great SUV for the price. Love the extra leg room, and the reclining rear seats. Lots of storage in the cargo space. Love that the backs of the front seats are hard plastic so that if the kids put their feet on the seats, you can easily wipe them down. Very kid friendly doors. Love the feature that stops the windows from closing when something is in their way (my kids arms 🤦🏽♀️)
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Much better SUV than my Honda CR-V
by BillG from Plum, PA
October 26, 2018
This car is much better than my CR-V. It has more interior room and more room behind the back seat. The performance is better than the CR-V and the mileage is a lot better around town and on the highway.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
SALESMAN MIKE HALLET WAS VERY EASY TO DEAL WITH AND MADE THE BUYING PROCESS SEAMLESS. AT NO TIME WERE WE PRESSURED INTO ANYTHING. CHRIS BOWEN WAS VERY HELPFULL GOING OVER THE TECHNOLOGY ON THE CAR AFTER WE MADE THE PURCHASE. JUST AN OVERALL GREAT EXPERIENCE!!!!!!!!!!!!!!!!!
I Love my Hyundai
by MAMAGROOVEMUSEC2888 from CANADA AND THE USA
October 26, 2018
Incredible powerful and beautiful!
It has a unique design, elegant, a well created brand.
I never knew about The Hyundai and the entire brand is fantastic.
I am so happy with my Santa Fe Sport-best SUV I have ever driven.
The entire buying process took about three hours and 15 minutes from the moment I entered the dealership for the first time to driving home with a new car for my daughters. Jeannie and Dominic worked closely and frankly with me to talk through my interests and needs between the trade in, desired monthly payment range, and valuation for both vehicles. Negotiations were handled quickly and reasonably after we exchanged full information. Ray in Finance got me a full percent lower from my credit union even after the initial offer and acceptance was reached. That was real money! The whole team (including Malik for my insurance change) were very warm and easy going. It was probably the best buying experience in the dozen plus car purchases I’ve made over the years. Thank you Jeannie and team for genuinely exceeding my expectations, by a lot!
Great suv color is a plus heated and cooling seats
by Samuel ss from georgia
October 23, 2018
This is a great suv would recommend it to anyone .Rides smooth has heated and cooling seat a plus cameras and great back up camera.would
Great price and hassle free buying. Roy really made it easy. Thanks
my car is haunted but I love it!
by jojo's sport from moon two. pa
October 9, 2018
I love the comfort of this car and I love the outside design. However the inside design needs a little revamping. The compartment under the dash in the center console should be blocked off on both sides Things fall out of the side and onto the floor where your pedals are. Need a tiny bit more legroom for the backseat. But the strangest thing is and I've had this car since June of 2016 and we have not got it fixed yet all of a sudden for no reason the airbag light comes on it flashes for a day or half a day. The next day the airbag light is off and the passenger seat belt light flashes and the airbag sign that says off is not on. It's as if someone is sitting in the passenger front seat and are not putting their seatbelt on. It's been in the shop 6 times trying to figure out how to get that to stop and have not been able to do that yet. They will replace the cushion or something else and for about a month and a half to two months it would work and then it would start flashing again out of the blue. I called my ghost Jasper that sits in that seat and doesn't use a seatbelt.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Emri mor from Park hills KY
October 15, 2018
Nice looking car with lots of room and all the important features inside, smooth drive, good on gas & not expansive at all ! very recommended
I was thrilled from the moment I got there but with my stubborn self went and looked at a few other cars before returning and buying. They did an amazing job but specifically Nate was amazing to work with. I even saw him interact with a past client who shared that she has bought both of her cars from him because of his skill, knowledge, and ease to work with.
I buy this style of car for reliability
by Danny Williams from Pelham al. 35124
October 14, 2018
It’s a great car. I love for its reliability. We have been purchasing hyuandia for many years. I really love this style of car. I love them.
White Marsh CarMax treated me excellent. After being married for 34 years,I had never bought a car on my own. My husband had done all the dealings for all our cars. He passed away 11 months ago. It was certainly a big life issue for me. My salesman Zack was very professional and not pushy at all.My daughter has dealt with Carmax for her cars in the past. She convinced me to try them. I can say I was not let down in any way. I traded my car and bought a 2016 Toyota Rav4. Very low mileage and like new.Drives so smooth. If I ever need a car in the future, Carmax will be my place to shop. Thank you for making my First Car buying experience a pleasure.
We had a great experience with our salesperson, Marty Swank, at Carmax, White Marsh. He was very professional, knowledgeable and not high pressure. We went in for just an appraisal of our car. He ended up changing our mind from a new car to buying a car from Carmax. We bought a 2016 Subaru Forester. It had everything I wanted and more affordable. It also had very low mileage. We are very satisfied with our purchase.
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