My experience was excellent. The salesman Greg Fath really took the time and effort to help us pick out what we wanted . We chose Sonata Sport and very happy with our choice . Had great conversation with him . Drive to Gates Hyundai in Richmond
Value for the Money
by OSU1CBJ from Columbus
January 25, 2019
I've owned this car for two years and no issues. Cabin is quiet and roomy. The ultimate has tons of buttons for those that like to push things. Heated/ventilated front seats on bottom cushion and back cushion. Heated rear seats. Pull up window visors in rear windows to keep sun out. Full length sun roof with retractable electric cover. Adaptive cruise control is wonderful on long trips. Heating steering wheel. To many options to list that you would only find on a 60,000 dollar BMW or Lexus. Only change I would recommend is OEM touring tire instead of performance tires. This car is more luxury than performance in my opinion and the touring tires I replaced with OEM tires provide a much smoother ride and better traction. This car in turbo should have AWD. I have a front wheel drive and I can easily spin the tires so plenty of power to spare.
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
Very nice car
by Ts from Asheville nc
January 19, 2019
Very good fuel mileage and comfortable. Much nicer car than the Ford escape it replaced and more reliable. Interior is so much better than the escape!!
This is the best SUV my family has owned and have used when going on Road Trips. This SUV has a lot of room in the back seats while still having all the room for your luggage. The luggage is accessible from the back seats. The entertained system is great as well. The SUV also has great suspension and power ready to use.
Overall great SUV for the price. Love the extra leg room, and the reclining rear seats. Lots of storage in the cargo space. Love that the backs of the front seats are hard plastic so that if the kids put their feet on the seats, you can easily wipe them down. Very kid friendly doors. Love the feature that stops the windows from closing when something is in their way (my kids arms 🤦🏽♀️)
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
I Love my Hyundai
by MAMAGROOVEMUSEC2888 from CANADA AND THE USA
October 26, 2018
Incredible powerful and beautiful!
It has a unique design, elegant, a well created brand.
I never knew about The Hyundai and the entire brand is fantastic.
I am so happy with my Santa Fe Sport-best SUV I have ever driven.
This was the first dealership I've ever visited to purchase a new car for myself. I had a great experience there, and enjoyed interacting with everyone there. My first experience purchasing a car exceeded my expectations!
Much better SUV than my Honda CR-V
by BillG from Plum, PA
October 26, 2018
This car is much better than my CR-V. It has more interior room and more room behind the back seat. The performance is better than the CR-V and the mileage is a lot better around town and on the highway.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Emri mor from Park hills KY
October 15, 2018
Nice looking car with lots of room and all the important features inside, smooth drive, good on gas & not expansive at all ! very recommended
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