Anyone who intends to buy any sort of car needs these guys!
by oldmrsabbey from DealerRater.com
November 26, 2018
I first spoke with Mr. Jones by phone. I explained the car I had chosen and the amount of money I had and that I wanted to be sure it was there before I drove the 300 miles. He assured me it was and they could accomodate me. When I arrived, he was right there to meet me. They looked at my car and disappointingly could not give me the trade-in I wanted, but, in short order, they found a way to make up the $500 difference and sent me on my more than merry way. Mr. Jones told me he had played college basketball and I can truly say, he's still able to deliver a slam dunk!
Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Every time I bring my car for service I’m greeted with a smile by Tim my service rep. He makes you feel so welcome and the team is prompt and efficient. Beautiful, comfortable, spotless facilities. Reasonable pricing. Honest assessment and don’t try to add on things that aren’t necessary. I won’t go anywhere else.
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I was looking for a car and I met him. He was too kind for me and explained about cars very nicely. I don't know about cars stuff but he recommend me a nice car that is very comfortable and safety. I really like his good attitude and his zeal. He is the best dealer I've ever met. No regret and I'm really thankful to him.
One of the best experiences I have had buying a car. Nate Williams gave excellent customer service and made sure I had everything that I wanted. Mark also help alot. Because of the great service from these two, I will be a Hyundai customer for life!
Mr Nathaniel Williams and the crew really was helpful in being straight forward with tge pricing, overview of the vehicle and the extra perks that comes with buying from their dealership every question was answered clearly. I appreciate and enjoyed the process
Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast. I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure. Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do? Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018. I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always!
It was a clean and nice dealership. However, the car I was looking at was too highly priced and even though I showed them other cars from other dealers with way lower prices, they wouldn’t negotiate. It was a waste of my time.
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