I had a great experience at Sierra Acura. The sales consultant, Frank Lu, was awesome. He was attentive, patience, and listened to what I wanted. If you need an acura, look for Frank. He'd help you to get the best deal.
This is my second Santa Fe Sport - My fifth Hyun
by Ron from OWINGS MILLS
January 3, 2019
This is my second Santa Fe Sport and this is the last year for the Sport model and I am a bit disappointed that Hyundai is doing away with this model but do understand that there newer wave of SUV's are great as well.
I purchased a pre-owned car from Wondries Ford last year, and have been using their maintenance services on a regular basis. Admittedly, I had reservations getting my car serviced at the dealer due to prior experience with a different make and dealer. I've had a great experience with Wondries Ford service department! They are reasonably priced, know their vehicles, provide awesome customer service, and send email reminders. This makes keeping my car maintained stress free! I have a bit of a commute to work, and it is critical my car is taken care of!
Safe and beautiful
by Hyundai Believer from Wapakoneta, OH
November 29, 2018
We hit a deer while driving at 70 mph. Both driver and passenger walked away with only a bruise from the side air bags going off. There was over $24,000 damage so that is impressive to me. The car drives exceptionally well. Responds well. It has plenty of pick up even in the mountains even when in economy mode. The interior is roomy and has more features than more expensive cars. This is a replacement for a 2013 Sport we owned and liked so well we wanted the same vehicle, just newer. Our daughter is on her second Santa Fe also because she likes it so well.
So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.
I just bought my wonderful certified preowned Nissan Maxima from Nissan Universal City. I really enjoy my car and I want to say my "thank you" to my sale person Zury and to the sales manager Mike Saklawe. These guys were incredible! Without them this purchase would not be possible - the car was really a bit too pricy for me, but Make was able to arrange for a very comfortable payment. Zury was very helpful and professional as well, there was no high pressure, but Zury made me feel very welcome, she made sure that I would find a car that I really like, she was able to accommodate my schedule and provide for a very smooth and pleasant car purchase experience. I would recommend this dealership to everyone . When you call there - don't forget to ask for Zury and Mike - you will get the most professional and ethical help in the industry! Thank you, guys!
All the Car I Need
by TinleyTiger from Tinley Park, IL
January 12, 2019
Roomy, comfortable and quiet. Excellent visibility plus side mirror warnings. Excellent response in steering and acceleration. Very good interior dash and steering wheel controls. This is my fourth Hyundai and it won't be the last.
Quiero agradecer a Alex Lim en Puente Nissan por ayudarme a comprar mi nuevo carro. Me ofrecio muchas opciones y fue muy gentil y todo salio bien suave.
I Have Enjoyed The SPACE
by Faith from Memphis, TN
November 29, 2018
I have enjoyed this car because at the time I was looking I knew what I wanted because I had rented one prior to purchase. I did research online for months and was willing to wait instead of jumping quickly into something. I was actually able to get all the features I was looking for such as heated and cooled seats which are really nice and the panaramic sunroof which is totally cool since I enjoy the outside especially on beautiful days I don't mind traveling and it's cool for my passengers. However my BIGGEST enjoyment is the SPACE in the car overall!!! The back seat is comfortable but the cargo space is fabulous, I can actually put my pop-up 10x10 tent in the trunk pushed up against the back of the seat and then pile everything else in front of it. My mom is still surprised it how big it is inside without appearing huge on the outside.
I received the best price quote on my 2019 Sonata from Harbor Hyundai . But the deciding factor of buying again from Harbor Hyundai was the excellent treatment I received from Scott in Service over the last 3 years . You can tell the Dealership cares about and appreciates their customers . Thanks again for a great deal and an even better buying experience . Bill T.
Ideal replacement for a 2014 Santa Fe Sport
by Wife's car from Clearwater FL,
November 23, 2018
Significant tech upgrades that make driving safer. all around cameras are excellent. Gas mileage really hasn't changed. Quieter. You get more tech for your money.
Excellent service from John and the rest of the staff.
by hyundai from DealerRater.com
December 4, 2018
My car was serviced in the amount of time promised. John was clear and thorough in his descriptions of the service. Sometimes in the past I have felt mechanics/car dealers were too pushy or condescending and I felt the opposite here. John explained everything and I felt he was trustworthy. I like the waiting room and got a lot of work done while waiting for my car. I even enjoyed a cup of good coffee. The vibe was pleasant and I could tell the people who work at this location are happy. Good job!
Not really, 1997, Buick Skylark
by Wendysmiles1 from Stratford, CT
December 18, 2018
Love it, extremely crazy about the car. My grandson tells me he is much more comfortable in the back seat. Much more room. I needed a vehicle that is equipped with the features of the 2018, Hyundai Sport.
Dealt with Brian Sobel through Car Pros referral. This went very well. We worked out a price for what I needed and it was an honest firm deal. No games. Was in and out in an hour. Appreciate the honesty and integrety. And the appreciation on me as a customer
So much fun to drive
by MrBoots from Ft. Lauderdale, FL
November 29, 2018
This SUV was fun! Had plenty of leg room, plenty of hidden storage compartments, great get up and go, all around excellent SUV with all the modern conveniences!
We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.
Can not beat for the money, Best warranty ever
by Aircraft guy from Greensboro, NC
November 29, 2018
This car cam loaded with everything at a great price and a great warranty. I couldn't be happier. If you want a reliable vehicle with a fantastic warranty from a very good dealership I suggest looking at this vehicle. It is my third one and I have never been disappointed.
He was a miracle worker and we were blessed for his help
by Joel Langrine from DealerRater.com
December 5, 2018
The dealer that I have was the best one I???ve ever dealt with. He helped my family in getting our new car but he insisted that we did all the heavy lifting when really it was him. I was blessed to meet him and thankful for all the work he has done in order to get our new car. He deserves the best and I wish more people meet this fellow. Anyways thanks for what you have done and making things possible. God bless you and your family and have a happy Christmas and a happy new year!. Thanks Oscar Cantarero.
Sweet Ride and A Real Eye Catcher
by Aprilfool from Charlotte, NC
November 29, 2018
This car is of the charts with exterior style and interior design and comfort. It’s a 2019 not 18 as above. Handles beautifully with quick response. The features are limitless and technology amazing. It’s a Turbo 4 cyclinder but you think you’re driving a V6. I love it and am going to enjoy it for years to come.
Low pressure sales and very helpful in descibing features of the product. Oscar even went out of his way to retrieve an item I had left in my old car after trade in that was sentimental in value. He proved to be of outstanding service even after sale was completed. Would strongly recommend this delearship and professionalism of Oscar Canterero.
Very well appointed for the price.
by dogdoc from BRUNSWICK ME
November 26, 2018
I've only owned the car for a short time, but have done all kinds of driving (in snow, dry pavement, back roads, highway, traffic). It has been a joy! My other car is a Porsche, and this car has many things the Porsche has (like keyless entry). So far I've been very happy
Frank Yu was easy to work with and made my car buying experience simple and easy. He didn???t sell me anything more than what I wanted for my Hyundai Kona. I did all my research online and he gave me the best value for what I was looking for. When I went to pick up the car, it was Frank???s day off, but Ken Beardsley was available to assist. The process was relatively simple since everything was already agreed upon before coming to the dealership. However, I still had to wait about 3.5 hours to sign paperwork with the Finance Manager and drive the car off the lot. Thank you Frank and Ken for getting me into my Hyundai Kona.
Can't say enough about Oscar Canterero. I arrived on a very windy, dirty Thursday morning and I told Oscar that I would not be buying today, but I was very interested in testing and learning about the Tuscon, Hyundai. My lease of another make was up and I was just kinda window shopping. He was very courteous and respectful of what I was saying. He never once pressured me into buying, but was very informative. He was the one that actually sold me on the Tuscon without any pressure what so ever. Can't give him enough praise of what a great guy he is and I diffinately will be giving his name out. I did not buy that day, but the next day I drove off the lot with a new Tuscon thanks to Oscar.
Excellent experience with Frank Yu at Russell Westbrook
by new_elantra_owner from DealerRater.com
November 12, 2018
We recently bought 2018 Elantra from Frank Yu and our experience was excellent. What a nice guy! We were coming to an end on a lease (Toyota) and needed a car that my wife can use until next summer before handing over the keys to our son. So initially we looked at some used cars and CPOs then realize, not much more we can pickup a nice 2018 Elantra. We did check out other brands such as Toyota, Mazada & VW before deciding on Hyundai. We did the normal online search for prices/inventory and pretty much decided on the exact color & trim before hitting the dealers for test drive & in-person inspections. So by the time we came in to see Frank in person, we had already picked the exact car & agreed on the price. So, needless to say, the process was pretty straight forward. We would highly recommend Frank in that he nice, flexible and honest during the whole process. What else can you ask for in a car sales person?
This was the 3rd Hyundai dealer I???d been to. After a bad experience at a different dealer, I decided I only wanted to work with a highly rated dealer. So I came to Russell Westbrook based on dealer rating and the car price I saw on the exact car I wanted. When I arrived, Frank had my future car waiting for me to test drive. Frank showed me all of the features of the car and was easy to work with. Everyone here was great. No surprises or high pressure tactics of any kind. I???m happy with the experience and the car. Highly recommend!
Oscar Canterero met us on the lot when we were first considering a Hyundai Santa Fe. He was professional, accommodating, relatable, friendly, honest, polite, and extremely respectful of our thoughts and concerns. We connected with him right away with his "put-us-at-ease" manner. We found a car we wanted to buy but we weren't quite ready so we said we'd be in the next day but it was his day off. He came in anyway for the afternoon and found us an even newer car that we ended up purchasing. Oscar allowed us "alone time" to discuss this purchase, he was able to interject things to consider, and he always asked our permission to give his opinion. He didn't make us feel like he was hovering but he was still there to answer our questions and concerns. We got to know him through sharing about our children and his children therefore we felt like we have a new friend. He worked with us during the signing process, took time to explain the features of the car after our purchase, and he got excited for us and with us. Then he introduced us to Neda who was totally professional and pleasant to work with as we went through the signing process. She made that process so much easier and very thorough. Her demeanor instilled confidence in that part of our purchase. It was a long day for us but for Oscar and Neda also. We feel like if we had any questions even at this point either of those individual would be happy to answer our questions. Our purchase of this vehicle has given us "pride of ownership" not only because the car is so beautiful and solid but because of the solid relationships we made during it's purchase. We would absolutely recommend Westbrook Hyundai AND Oscar Canterero to assist our friends or family.
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