Came for an oil change. Left with a new Tucson! Brian, Matt, & Dale were terrific to work with. Brian spent a lot of time with us explaining the many features of the SUV, and answering our questions. Would highly recommend these guys if you want a positive experience when shopping for your next vehicle.
I want to COMMEND Matt Conrad!! I HIGHLY recommend Matt!! I have purchased two cars from Stew Hansen's and I received the best genuine care, timely responses, honest empathy, and BEST customer service from a Salesman that wasn't even my salesmen for the purchase of either one of my cars but he will be in the future and he will be recommended to others. He fully backs up and represents all company commercials..
My sales associate, Nermin, was simply outstanding! He was friendly, personable, and knowledgeable about the vehicle. I came in towards the very end of the day and he encouraged me to take the vehicle home so my wife could also drive it. Even though I did not buy the vehicle, I would return to Billions because of my experience with Nermin
I purchased a Kia Optima over a year ago from a salesman by the name of Cody Nelson. This young man was very polite and friendly and made the experience very enjoyable! We are very pleased with our purchase! Today I went In for an oil change and JJ provided great customer service! Your hospitality at Kia of Muncie is very much appreciated!
Dave went above and beyond to ensure the service experience was a positive one. He was very informative and communicative during the entire repair. The repair was significant and took longer than expected. Dave made arrangements for a loaner car so I would not be inconvenienced. Thank you Dave!
The signage directing me where to go was not easily visible. Staff was very pleasant and helpful, especially because I wasn't sure how to use my Fidelity service benefit and Michael made it a smooth process. I thought oil changes were to happen every 3K miles but my sticker indicates nearly 5K. That concerns me, but I'll check my oil periodically to make sure its not too low.
Add hot tea or cocoa to the beverage station. Overall it was a good experience. I'll come again.
We only went in to test drive, we were so impressed with the new owner and everyones attitude in comparison to the previous owner that we decided to buy instead of just looking.
Our salesman Richard Harrison was low pressure and honest about what he knew and didn't about the vehicle we were wanting and answered every question we had and gave us info that we didn't know.
I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
Bill was super low key and helpful. Not pushy just letting us look at what we wanted and allowing us to test drive. Once we decided on the car the transaction went quick. They came with a very fair offer on our trade and found a great loan through a credit union. Thank you everyone that helped get me in my new Soul!
Professional staff, fast responses, great service!
by Mark Louden from Gilbert, AZ
June 30, 2018
I just want to say sales manager Chris Bowman was great to deal with from beginning till end. When I inquired about a Hyundai Tucson he was straight to the point, negotiated fairly, and is a "true professional". As I use to work at a car dealership myself, these guys are the real deal, are down to earth, and organized. You won't get the traditional run around from Chris and Manny.
Bought a new 2018 Hyundai Elantra from this dealership and was very satisfied with quality of detail and service. I received a fair price and my trade-in was equally fair priced. Follow-up was excellent, as well as the presentation from the salesman. I would definitely go back for another vehicle.
“Great Buying Experience”
My Husband and I decided it was time to buy a new car--about 1 year before we actually did! I kept putting it off because I HATE car shopping (don’t you), the pressure, the money, the whole miserable experience. We chose Gosch because of location and reputation. We decided to go and drive “something” just to see what might be out there. We were very interested in Hyundai for the great warranty. Made an online appointment and went in to meet MIke Stratton. We were quickly introduced to Justin Peterson (Mike w/ another customer). Justin was awesome. He let us do our own thing, made sure our questions were answered. We ended up purchasing an awesome Hyundai Tuscon. It’s been a couple of weeks and I’m just writing my review to say this was the “BEST” car buying experience ever, for my Husband and for me. No pressure, no price changes, no “car salesman” scenarios.
We have been contacted several times to just check in and make sure we don’t have any questions about our purchase. Amazing customer service and product. My husband and I both give Gosch Hyundai and the sales team 5 stars. Thank you for the great car buying experience.
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