I tried to edit/or delete my original comment but this site does not allow for this action. I'm writing this comment too update the situation. I was called first thing in the morning by the management "Tyler" at Superior GMC where they we're extremely apologetic and eager to provide satisfactory customer service, and they did just that. This seems to have been a huge communication error that led to me being frustrated by what had taken place. After speaking with Tyler I'm confident that if I would have spoken to him originally this issue would have never escalated, as he is truly someone who is determined to give good customer service. I plan on buying a new truck or SUV here in the next year or two and I will attempt to buy it from Superior GMC when the time comes, this is because of them going Beyond normal customer service expectations after what originally happened.
A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 25, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
I recently needed to get a new car, I decided to look at Hyundai and see if I could find something that would work good for me. During my time working with Crain Hyundai, Bryan Huddleston answered any and all of my questions (which were a lot!), explained all the details proficiently and honestly, and put me in a car I absolutely love. It was a pleasure working with Bryan and Crain Hyundai of Fayetteville.
What is most important to you? That is what Jomar ask me when I said I came to look at cars and possibly buy. Jomar continued gently to ask more specific questions and before I knew it I was looking for a Jeep Cherokee which I later purchased. And like it better today!
As a first time car buyer with no cosigner they made this the easiest purchase. Working with Zach and Troy made my day complete. Finance with Kyle was a snap.Blair walked me through the car and was very experienced in what apps and gadgets to have for my Camry. I Love this Dealership!
I noticed that one of my tires was starting to split at the wall and needed replaced. The service department was able to order the replacement tires in that morning and fit me in during my lunch hour, that very same day. The customer service experience was amazing. So much so, that I didn't have to worry about anything and was in and out extremely quickly. I definitely recommend taking your vehicle here for service!!!
This is the best experience I have ever had with a dealer service department. Very professional and kind. Answered all my questions on what my car needed. They even have shuttle service while car is being serviced. Thank you Crain Hyundai of Bentonville!
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