Bought a 2017 Chevy Cruze from Colby Newlen at Maguire Chevy & Cadillac. They didn't have the pre-owned car I wanted but were confident they could find one for me. A few days later I drove home in my Cruze and in the color I wanted. Didn't know a dealership would do that! Colby and his manager couldn't have made it any easier!!!
Couldn't make a deal. Couldn't get down to my monthly payment I would be comfortable with, I mostly blame the high price of vehicles and my crappy credit score, but the salespeople could have done better, seemed to want to push an extended warranty on a 2018 vehicle with 12,000 miles on it, and never quoted me a payment figure without it. Communication could have been better, they didn't get back to me for 5 days to let me know what was going on, when he finally did he quoted the same figure he gave me when I was up there (from 2 hours away I might add). Finance manager was supposed to be working on a better figure, but I never heard from him. Too bad we couldn't do anything, I liked the place for the most part .
We drove from Lafayette to get another opinion as to the shudder that we have been experiencing since April when we got new tires and are SO grateful for all of the patience and care Jeff took to diagnose our problem. We have been going from service center to service center since April and the local dealer as well as the others have all had us "spinning our wheels." Doug was so kind and thoughtful of me as I sat in the waiting area. I was determined to get a truthful answer and Macguire came through!! It WAS the new tires that had caused all of the problems! After months of running around getting random things 'fixed' that never needed fixing, we got upgraded tires put on and our 'couch' experience has returned!! Thanks to all of you at Macguire for your kindness, care, concern, and low price for all of the work you did!! It is much appreciated! We are telling all of our friends of our great experience and encouraging all to take the short, beautiful ride to Ithaca for the best service around!
I bought my 2012 Chevy Equinox there new, but usually have routine service done elsewhere. I brought my car in today for a squeaking noise when turning the steering wheel. It is electronic power steering and does not user power steering fluid so I knew it wasn't that. I had made an early morning appointment and had planned to leave the car. I told them I only wanted a diagnosis and to check with me before doing any repairs. When describing the problem I told them that all they needed to do was get in the car and turn the steering wheel back and forth and they could hear the noise themselves. The young woman at the service counter offered to have me wait while they took a quick look. 30 minutes later she came to the waiting room to get me and said I was all set. The steering wheel "boot" needed lubing, which they did, and sent me on my way free of charge! As far as I can tell after several miles of driving, the problem is resolved. I have been there a few times over the last few years and they never try to sell me anything that is unrelated to what I came for. I didn't love my buying experience 5 years ago, but so far their service has been very good. - KS
Yet again, I was completely satisfied with the sales service I received at Maguire Chevrolet Cadillac! John Walters went the extra mile to communicate with Richie to get what I wanted in a truck that I never thought possible. I am so happy with the truck and am proud to say John Walters has literally sold me every vehicle I have ever owned. Thank you so much and I love the service department there too!
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